About the Royal Flying Doctor Service South Australia / Northern Territory (RFDS SA/NT)
We are trusted leaders in providing aeromedical and primary health care services to people in remote, rural and regional locations across South Australia and the Northern Territory. Our strategic direction places patients and communities at the heart of everything we do, supporting healthier and happier Australians no matter where they live.
Our values of Care, Integrity, Collaboration, and Innovation guide how we work, ensuring we deliver the highest standard of service and continue to improve outcomes for the communities we serve.

About this Opportunity
The Customer Contracts Manager plays a critical role in ensuring the successful delivery of contractual obligations across a portfolio of government and private sector agreements.
In this role, you will lead contract management activities, ensuring compliance, governance and performance outcomes are achieved while supporting the organisation’s strategic goals. You will act as a key liaison between internal stakeholders and customers, fostering strong relationships and enabling effective service delivery.
Key responsibilities include:

• Developing and maintaining contract management plans to ensure compliance with contractual and regulatory requirements
• Monitoring and reporting on contract performance, including KPIs, risks and outcomes
• Coordinating contract governance activities, including reporting, meetings and documentation
• Acting as the primary point of contact for contract-related matters, resolving issues and escalating where required
• Supporting contract lifecycle activities including variations, extensions and close-out
• Leading performance reporting processes, ensuring accurate and timely submission of contract deliverables
• Identifying risks, trends and opportunities for continuous improvement and added value
• Building strong, collaborative relationships with internal and external stakeholders

About You
You are a commercially astute professional with strong relationship management skills and a proven ability to manage complex contracts in a dynamic environment.
You will bring:

• Demonstrated experience in contract management, negotiation and administration
• Strong analytical and problem-solving capabilities, with the ability to manage complex issues
• Excellent communication and stakeholder engagement skills
• Proven ability to build and maintain strong customer relationships
• Experience monitoring contract performance and delivering reporting against KPIs
• High attention to detail with strong organisational and time management skills
• Ability to work independently while contributing effectively within a team environment
• Proficiency in Microsoft Office tools including Word, Excel and PowerPoint
  

Desirable:

• Experience in financial or program management
• Background in aviation, healthcare or similar regulated industries
• A relevant tertiary qualification in business or a related discipline
  

Our Benefits
As part of our team, you will be supported to achieve your best while contributing to meaningful work that makes a real difference.
We offer:

• Generous salary packaging options (up to $15,899 + $2,650 meal & entertainment)
• Competitive remuneration
• Flexible work arrangements
• Employee Assistance Program
• Reward and recognition programs
• Learning and development opportunities
• Comprehensive onboarding program
  

Further Information
To access the position description, please click here.

For a confidential discussion about the role, please contact Robyn Lacey, People & Culture Business Partner, 0475 045 346

For recruitment enquiries, please contact Sanjana Akula, Recruitment Coordinator, 0474 320 700

Applications close at 11:59pm on Sunday 19 July 2026

Please note, we reserve the right to appoint to the position before the published closing date. Interested applicants are encouraged to apply as early as possible!

The Royal Flying Doctor Service is an equal opportunity employer that fosters a positive culture and offers a diverse, safe and supportive work environment. Aboriginal and Torres Strait Islander Applicants are encouraged to apply.