Welcome to the Royal Flying Doctor Service

Welcome to the Royal Flying Doctor Service of Australia (Queensland Section)(RFDS) and congratulations on your new role. This portal provides you with relevant resources for you to review before commencing with us. 

If you need more information, please contact the Talent Acquisition Team at or on (07) 3852 7553.


The RFDS offers a comprehensive Workplace Orientation Program for new employees, which comprises online and face-to-face opportunities, to gain an understanding of our front-line operations and our promise. 

As part of the Workplace Orientation Program, new starters based in the Brisbane Corporate Office tour the RFDS Brisbane Base for a firsthand look at how an aeromedical base operates. The purpose of the tour is to provide new employees with a brief history of the RFDS (Queensland Section), meet colleagues who work at the Brisbane Base and learn about the uniqueness of an operating aeromedical base. Brisbane Corporate Office based new starters will receive an invitation on their first day of employment with a scheduled tour date. For employees working out of other RFDS bases, a tour is provided as part of each local Workplace Orientation Program.


The RFDS (Queensland Section) understands the importance of superannuation and assists employees to plan for their future through our superannuation scheme. Of course, employees may choose to have their superannuation directed to their own existing super funds, or alternatively the RFDS have their own corporate superannuation fund managed through AMP. Those who are members of the RFDS AMP Superannuation Plan also have access to other benefits such as income protection and discounts provide by AMP. To find more information about AMP Custom Super and the RFDS Superannuation Plan, see below:

Salary Packaging

The RFDS, due to their current taxation status, is able to offer an attractive salary packaging service to its employees. To fully understand the features of salary packaging we offer employees the opportunity to attend Salary Packaging Advice sessions conducted by our financial advisors at no cost to the employee. You can indicate your interest on your Employment Pack forms. To find out more on each of these companies please read the RFDS (Queensland Section) Salary Package Advice

REMSERV has been appointed by the RFDS to manage the administration service for salary packaging. The RemServ Information Booklet has been developed to provide further detail on the available packaging services. We encourage employees to contact RemServ on 1300 303 940 (quoting the payroll number noted on the email received from the People & Culture team).

To learn more about salary packaging, click here to watch a short video. 

Employee Assistance Program

The Employee Assistance Program (EAP) is a free, confidential and voluntary counselling service provided as a resource to RFDS employees and their immediate family. It aims to assist with the resolution of personal and work-related problems which may affect an employee's work performance or quality of life. 

Pay Cycle

All employees are paid on a fortnightly basis on a Thursday for the fortnight up to and including the previous Sunday. The calendar of pay dates are available below;

    Cultural Awareness

    RFDS recognises the unique status of Aboriginal and Torres Strait Islander Peoples as the First Australians. 

    Below is our Cultural Protocols Guide which is a means of ensuring safety and respect for Aboriginal and Torres Strait Islander Peoples in all our undertakings of our workforce. Also available is our Reconciliation Action Plan (November 2021 - November 2024).

    Our Policies

    The RFDS is a community organisation which must behave in the best interests of the community. It is therefore important our staff are aware of the behaviour and standards that must be maintained. Below are some of the key policies you should familiarise yourself with upon commencing employment with the RFDS (Queensland Section). We request you read these before your orientation day and we encourage you to ask any questions on the day.

    Additional policies that may be relevant to your employment

    Once you have started your employment with the RFDS you will be able to access the full suite of policies and procedures on the RFDS Intranet.

    Our Employment Agreements

    Many of our employees are covered under workplace agreements. Feel free to save the agreement that applies to you for your records.

    If you are not covered by one of the above, contact People & Culture for information on your relevant award or refer to your appointment letter.

    Corporate Health Cover

    We have partnered with Bupa and Medibank to provide employees with discounts on private health insurance. Please click the below links to view the offers available.

    Portable Long Service Leave (PLSL)

    QLeave is a statutory authority administering the Portable Long Service Leave scheme for employees and employers in the Community Services industry in Queensland. This scheme was introduced on 1 January 2021 to ensure that employees, within the Community Services industry, who have seven or more years recorded service can claim paid long service leave even if you change employers. RFDS employees providing community services in mental health or support those providing community services in mental health are eligible. For more information:

    Other Benefits

    • Access to discounted pricing on Lenovo laptops, desktops, monitors, accessories and more
    • Generous discounts off the RRP across the entire mattress range at SleepMaker
    • Access to discounted pricing on all RescueSwag products
    • Access to discounts and benefits through Flight Centre

    Please contact the Talent Acquisition Team if you have any questions regarding your appointment on 07 3852 7553 or email