Patient hub
Handling your information
RFDS Queensland understands that privacy is very important, and we are committed to protecting the health information we collect from you.
We collect health information about our patients and clients to ensure we can provide high quality care. We store this information as part of your health record.
The types of information include:
- Your personal details
- Information about your health and medical history
- Details from different services you receive, such as primary health service (general practice or nursing services), aeromedical service, acute telehealth service, mental health service, and oral health service.
How we collect your information
- We will always try and collect information directly from you
- Sometimes, we may collect it from others involved in your care (for example, your doctor or another health provider)
How we use your information
We use your information to:
- Provide and coordinate your healthcare
- Manage appointments and services
- Improve our services through quality review and feedback
- Meet our legal and reporting obligations
- For research, evaluation and population health outcomes where only de-identified information is used (unless otherwise permitted or required by law).
When we share your information
We may share your information:
- With healthcare providers involved in your care (such as doctors, nurses or specialists)
- For billing purposes (such as Medicare or WorkCover)
- With funding bodies and authorised registers
- To meet legal or regulatory requirements
- We only share what is needed and in line with privacy laws.
How we keep your information safe
We follow strict privacy laws, including the Privacy Act 1988, to protect your information and keep it secure.
Contacting you
We may contact you:
- About your appointments or health services
- To ask for feedback about your care
Your rights
You have the right to:
- Ask questions about how your information is used
- Access your information
- Raise any concerns about your privacy
Learn more about your rights under the Australian Charter of Healthcare Rights by reading the consumer guide available here.
Share your story
If you have a story to share about your experience with the RFDS (Queensland Section), we would love to hear it!
Click here to share your story.
Get in touch
To provide feedback please click here.
If you need to contact us, call on 07 3852 7591 during business hours. In an emergency, please call Triple Zero (000).
