Graphic: RFDS Townsville Engineering

RFDS insources engineering operations

Date published

01 Dec 2020

The Royal Flying Doctor Service (Queensland Section) (RFDS) now has greater visibility and accountability of its engineering and maintenance activity with the transition of all engineering operations in-house.

Eighteen staff this week joined the Flying Doctor from former maintenance and engineering provider Hawker Pacific. They are now employed across six RFDS base locations statewide.

RFDS (Queensland Section) Manager Engineering Operations Adam Clegg said the transition would provide the Service with absolute control of the end product.

“The decision to insource our engineering operations was driven by higher external stakeholder compliance levels and the ability to own our own risk in relation to aircraft maintenance. For example, we will now be more responsive to aircraft defect rectification,” he said.

“Along with adoption of a new aviation software product, we will have full visibility of engineering related functions in order to measure performance and identify greater efficiencies in the future.

“In-house engineering operations will ultimately allow us to also drive a better product through the use of our safety and quality management systems.”

Mr Clegg said the transition would also improve staff engagement for the engineering and maintenance team who had become part of the RFDS. 

“While Hawker Pacific have been our sole maintenance provider for the past three years, they have a long history with the RFDS, reaching back over 40 years, and we will ensure this relationship extends well into the future,” he said.

“We’re extremely grateful to Hawker Pacific for their dedication to the needs of our fleet and the greater organisation, and I welcome our new engineering and maintenance staff into the RFDS family.”