Service Delivery Coordinator
Service Delivery Coordinator
Provide first-level support on our Service Desk in Broken Hill by solving technology issues and utilising your IT service management skills.
Classifications
- IT & Telecomms
- Help Desk / Support
- Permanent / Full Time
Key points
- Permanent, full-time role
- 90K + Super + On Call Allowances (when rostered)
- not-for-profit tax-free benefits up to $18,550
Description
The Royal Flying Doctor Service (RFDS) is seeking a Service Delivery Coordinator to join our South Eastern Operations- Shared Services Team. As part of this role, you will provide daily user support to RFDS employees for Information & Communication Technology (ICT) incidents and requests including new asset build and deployment, first-level troubleshooting and adherence to service management practices. In addition, you will;
- Provide day-to-day management and provisioning of ICT hardware, software and telecommunications assets
- Support the RFDS team with troubleshooting by phone, in person and through the management of tasks in an internally maintained ITSM
- Provide first-level support to users, develop knowledge articles, automate processes, and provide staff training
- Ensure the ICT environment is compliant with best practices and ITIL service management standards
- Create clear internal operating procedures detailing the responsibilities and accountabilities of internal ICT and third-party vendors
- Identify and contribute to business improvements
- Provide ‘on call’ 24-hour support for one week every 6 weeks (additional allowances are applicable)
- On occasion travel within QLD and NSW (negotiated with respect to availability)
This role is a permanent, full-time role based in Broken Hill, NSW.
The RFDS (Queensland Section) and RFDS (South Eastern Section) collaborate to offer shared Digital and Technology (D&T) support and maintenance services. A unified team from both sections work together in a single Shared Service to provide top-notch services to both organisations by utilising our combined expertise.
Who are we looking for?
We're looking for a Service Desk Coordinator who is a positive team player, highly analytical and willing to go above and beyond in delivering solutions for our end users. In addition, you will have a diploma level qualification in Information Technology and ITIL Foundation Certification and you will demonstrate-
- 3 + years experience in ICT Support, Helpdesk or Service Desk, and Customer Service
- Demonstrated experience in troubleshooting and fault/problem resolution
- Confident communication skills (both verbal and written) with a customer-focused approach to providing support at all levels
- Strong understanding of ITIL Framework and IT Service Management
- Working knowledge of ICT Procurement and Asset Management practices
- Experience with Office 365, Jira and SharePoint
About the Royal Flying Doctor Service
The RFDS is one of the world's largest and most comprehensive aeromedical organisations. Using the latest in aviation, medical and communications technology, the RFDS works to provide emergency medical and primary health care services to anyone who lives, works or travels in rural and remote Australia.
Broken Hill RFDS Base
From Broken Hill, we provide 24-hour emergency retrievals and operate a network of primary health clinics where patients can access community health nurses, dentists, mental health and allied health professionals. The Clive Bishop Medical Centre is located on the base and offers non-emergency treatment in the areas of family medicine — including immunisations and children's health checks plus men's and women's health — as well as management plans for chronic illness, wound care, skin checks and minor surgical procedures.
If you haven't lived in Broken Hill before, you should know that it's a place full of heart. The community is home to a great number of renowned artists, excellent restaurants, and world-class film credentials. It's an outback community with a rich history, where courageous, resilient, and diverse people are proud of their origins and always willing to welcome newcomers with open arms.
Why Join the RFDS
Your contributions as a team member of D&T are vital in aiding people on the RFDS frontline, and our support services team. By joining the RFDS, you will:
- Work with a collaborative and supportive team who are passionate about our purpose and proud of their contribution
- Receive a competitive salary starting of 90K + Super + On Call Allowances (when rostered)
- Access to generous not-for-profit tax-free benefits up to $18,550, increasing your take-home pay
- Access to our Employee Assistance Program including counselling, nutrition sessions, financial sessions, and legal advice
- Private health insurance discounts
- Novated leasing available
- Access to a full allocation of a newly launched uniform range at no cost
- The opportunity to be a part of the iconic Royal Flying Doctor Service team!
- Remote area housing assistance - rental 50% reduction of taxable value for FBT.
- Remote area residential (not vehicle) fuels 50% reduction of taxable value for FBT.
- Remote area housing assistance - mortgage interest 50% reduction of taxable value for FBT.
Interested?
This role will close by the 29th of December 2023 however; shortlisting will commence before the end date so don’t delay in applying! For further information regarding this role please contact Recruitment on 07 3852 7553 or for a copy of the PD please reach out to recruitment@rfdsqld.com.au
The successful applicant will need to undertake a police check, have a valid driver’s licence and may be required to undertake interstate and intrastate travel, inclusive of overnight stays.
Royal Flying Doctor Service acknowledges the Australian Aboriginal and Torres Strait Islander peoples as the first inhabitants of the nation and the Traditional Custodians of the land. The RFDS is committed to eliminating all forms of discrimination in the provision of healthcare. We embrace diversity and welcome all people irrespective of faith, ethnicity, sexual orientation or gender identity.
