Supporter Retention Manager

Supporter Retention Manager

Join the award winning Fundraising and Philanthropy Team at the RFDS ( Queensland Section)!

Classifications

• Volunteer / Charity / Community
• Fundraising
• Full-time

Key points

• Competitive salary + Super + Tax free benefits up to $18,550
• Flexible working arrangements available and free parking!
• Opportunity to be a part of the iconic RFDS team!

Description

This is an exciting career opportunity to join our award-winning Fundraising & Philanthropy team, on a full-time, 14-month contract (maternity leave cover), commencing August 2023.

Based at our Brisbane Corporate Office, with the added flexibility to work from home, this role is a fantastic opportunity for you to deliver the vital supporter retention program within the Fundraising & Philanthropy team. In addition to contributing your skills to further opportunities that arise within the wider RFDS community, you’ll also be responsible for developing, supporting, and caring for both our internal and external stakeholders.

Key Accountabilities

As the Supporter Retention Manager, you will:

• Lead retention initiatives across the Supporter Engagement team, driving higher giving, retention & engagement across the program
• Deliver renewal & retention campaigns on time, on budget & with targets set & achieved
• Implement, monitor, and report on mid-level donor strategy
• Execute strategies to retain donors & reduce attrition across donor renewal, acquisition & regular giving programs
• End-to-end management of multi-channel retention & renewal activity, to increase growth & improvement across the program
• Develop & maintain all donor care communications
• Lead & manage the retention team to foster a culture of agility; innovation; high performance; accountability & Supporter Centric thinking

Who are we looking for? We are seeking a friendly individual with excellent communication skills and an empathetic approach. You will be systems savvy and display:

• Tertiary qualifications in Marketing, Communications or similar
• 5-7 years relevant experience, working within a charity or agency
• Excellent written and verbal communication
• Ability to work and problem solve, autonomously, while collaborating and contributing to wider team goals
• Excellent relationship building skills and ability to adapt communication style
• Experience in leading multi-channel customer/ donor retention and renewal activities; achieving targets and improving performance over time

About the Royal Flying Doctor Service (Queensland Section)

The Royal Flying Doctor Service (Queensland Section) (RFDS) are leaders in providing access to aeromedical and primary health care services to people in remote, rural, and regional locations. As the RFDS soar towards its 100th year of providing the finest care, in the furthest corner, we have a number of innovative initiatives on the horizon. With projects in the pipeline, it’s an exciting time to join the RFDS with many new prospects around the corner!


Why work for us?

• Base salary up to $120K + Super
• Access up to $18, 500 tax-free benefits, increasing your take home pay!
• Flexible working arrangements available! Work from home & enjoy a better work life balance!
• Work with people who are passionate about our purpose and proud of their contribution
• Comprehensive orientation program including an inspiring tour of our facilities and operations
• Employee Assistance Program - advice for staff and their families (support, nutrition & financial)
• Private health insurance discounts
• Free Parking!

Interested?

For further information regarding this role please contact RFDS Talent Acquisition on 07 38527553 or recruitment@rfdsqld.com.au

This role will close by the 26/07/2023; however, shortlisting may commence prior to the closing date, so don’t delay in applying!


RFDS (Queensland Section) works with vulnerable patients in remote parts of Queensland and provides an essential service to many regional and remote communities. To ensure the health and safety of our staff, our patients, and these communities, as well as to manage the risks involved in service delivery and COVID-19 transmission in these communities and our workplaces, our staff are required to be vaccinated against COVID-19. If you are a successful candidate the requirement to be vaccinated against COVID-19, including maintaining any recommended booster requirements, will be a term of your employment, as will the requirement to provide proof of vaccination.


The Royal Flying Doctor Service (RFDS) (Queensland) is passionate about fostering equality within the workplace. We encourage applications from Aboriginal, Torres Strait Islander, and people of culturally diverse backgrounds.