Service Desk Officer
Service Desk Officer
Expressions of interest are invited from RFDS staff for the role of ICT Service Desk Officer
Classifications
- IT & Telecomms
- Help Desk / Support
- Permanent / Full Time
Description
Expressions of interest are invited from RFDS staff for the role of ICT Service Desk Officer. The ICT Service Desk Officer provides effective and efficient service and support to all ICT users supporting incident management and request fulfilment. Our current vacancy is a permanent, full-time role based in RFDS Corporate Office.
To be considered for this role it is essential you have;
- 1-3 years experience in ICT Support, Helpdesk or Service Desk, and Customer Service
- Strong troubleshooting and fault/problem resolution skills
- Excellent communications skills (both verbal and written) with a customer-focused approach
- Understanding of ITIL Framework and IT Service Management
- Working knowledge of ICT Procurement and Asset Management practices
- Experience with Office 365, ServiceNow and SharePoint
- The ability to travel on occasion within QLD and NSW
Who are we looking for?
We are looking for a proactive team player who is focused on providing good outcomes for our end users and can;
- Manage the day-to-day provisioning of ICT hardware, software and telecommunications assets by phone, in person and through the management of tasks
- Provide First and Second level support to end users
- Deliver on agreed KPIs
- Support the after-hours on-call support as required
- Identify, co-ordinate and deliver ICT improvement initiatives
- Assist and coordinate with ICT-related projects and ensure they align with business objectives
Interested?
To register your interest please hit Apply Now and submit a cover letter outlining your suitability for the role you are applying for.
Alternatively, you can also reach out directly to recruitment@rfdsqld.com.au and submit your EOI.
Please ensure you have reviewed the Recruitment and Selection Policy before your application specifically the section titled- Employee Responsibilities. Please keep in mind, it is your responsibility to notify your current line manager of your application.
Application Closing Date
Applications will close on Friday the 26th of June 2023.
The vacancies discussed in this advert are being offered as an internal opportunity to RFDS staff in the first instance.
The Royal Flying Doctor Service (Queensland) is passionate about fostering equality within the workplace. We encourage applications from Aboriginal, Torres Strait Islander, and people of culturally diverse backgrounds.
