Service Delivery Coordinator
Service Delivery Coordinator
Troubleshoot technical problems, install, and configure software, and maintain ICT equipment.
Classifications
- IT & Telecomms
- Help Desk / Support
- Permanent / Full Time
Key points
- Competitive salary up to 75K+ Super
- Hybrid working arrangements available
- Mentoring opportunities to grow your knowledge in System Administration
Description
Due to internal promotion, the Royal Flying Doctor Service (Queensland Section) (RFDS) is seeking a Service Delivery Coordinator. As part of this role, you will be involved in providing day-to-day support to RFDS staff regarding ICT issues, such as issuing new assets, troubleshooting, incident management, and fulfilling requests.
In addition, you will;
- Oversee and manage assigned improvement initiatives
- Provide second-level support to users, develop knowledge articles, automate processes, and provide staff training
- Ensure the ICT environment is compliant with best practices and ITIL service management standards
- Create clear internal operating procedures detailing the responsibilities and accountabilities of internal ICT and third-party vendors
- Assist with the development of business cases, scope, and requirements of ICT-related projects
- Provide ‘on call’ 24-hour support for one week every 6 weeks (additional allowances are applicable)
- On occasion travel within QLD and NSW (negotiated with respect to availability)
This role is a permanent, full-time role based in Brisbane. The RFDS Digital & Technology Team offers hybrid working arrangements with a mixture of home and office work.
Who are we looking for?
We're looking for a Service Desk Coordinator who is a positive team player, highly analytical and willing to go above and beyond in delivering solutions for our end users. In addition, you will have a certificate or diploma level qualification in Information Technology, ITIL Foundation Certification and you will demonstrate-
- 4+ years’ experience in ICT Support, Helpdesk or Service Desk, and Customer Service
- Demonstrated experience in troubleshooting and fault/problem resolution
- Confident communications skills (both verbal and written) with a customer-focused approach to providing support at all levels
- Strong understanding of ITIL Framework and IT Service Management
- Working knowledge of ICT Procurement and Asset Management practices Experience with Office 365, ServiceNow and SharePoint
About the RFDS (Queensland Section)
The Royal Flying Doctor Service (RFDS) is one of the world's largest and most comprehensive aeromedical organisations. In Queensland, the RFDS employs more than 500 people ranging from pilots, doctors, nurses, engineers, allied health professionals, and a variety of administration and support services roles.
The Corporate Office is located at the Brisbane International Airport, and RFDS operates from nine operational bases located in Brisbane, Cairns, Townsville, Rockhampton, Bundaberg, Charleville, Mount Isa, Longreach, and Roma. The RFDS also delivers a broad range of essential healthcare services to rural and remote communities and emergency retrieval services.
Why Join the RFDS (Queensland Section)
As RFDS (Queensland Section) employee, you'll know that your efforts are driving our work in helping people on the frontline and our support services, but also assisting in becoming more efficient and effective. By joining the RFDS, you will:
- Work with a collaborative and supportive team who are passionate about our purpose and proud of their contribution
- Flexible working arrangements and free parking when you do come to the office!
- Competitive salary up to 75K + Super + On Call Allowances (when rostered)
- Access to generous not-for-profit tax-free benefits up to $18,550, increasing your take-home pay
- Access to our Employee Assistance Program including counselling, nutrition sessions, financial sessions, and legal advice
- Private health insurance discounts
- Novated leasing available
- Access to a full allocation of a newly launched uniform range at no cost
- The opportunity to be a part of the iconic Royal Flying Doctor Service team!
Interested?
This role will close by the 30th of June 2023 however; shortlisting will commence before the end date so don’t delay in applying! For further information regarding this role please contact Recruitment on 07 3852 7553 or for a copy of the PD please reach out to recruitment@rfdsqld.com.au
RFDS (Queensland Section) works with vulnerable patients in remote parts of Queensland and provides an essential service to many regional and remote communities. To ensure the health and safety of our staff, our patients, and these communities, as well as to manage the risks involved in service delivery and COVID-19 transmission in these communities and our workplaces, our staff are required to be vaccinated against COVID-19. If you are a successful candidate the requirement to be vaccinated against COVID-19, including maintaining any recommended booster requirements, will be a term of your employment, as will the requirement to provide proof of vaccination.
The successful applicant will need to undertake a police check, have a valid QLD driver’s licence and may be required to undertake interstate and intrastate travel, inclusive of overnight stays..
The Royal Flying Doctor Service (RFDS) (Queensland) is passionate about fostering equality within the workplace. We encourage applications from Aboriginal, Torres Strait Islander, and people of culturally diverse backgrounds.
