Office Manager- Cairns

Office Manager- Cairns

Manage the efficient functioning of Cairns Base through the coordination of administrative, financial, & operational activities & resources.

Classifications

• Admin / Secretarial / Office Support
• Office Manager
• Permanent / Full Time

Key points

• RFDS Base Leadership role- lead a team of skilled administrators
• Opportunity to drive quality support for RFDS operational staff
• Full-time, permanent position, located near the Cairns Airport

Description

About the Royal Flying Doctor Service in Queensland

The Royal Flying Doctor Service (RFDS) is one of the largest and most comprehensive aeromedical organisations in the world. In Queensland, the RFDS employs close to 500 people with positions ranging from pilots, doctors, nurses, engineers, allied health professionals, and a variety of administration and support services roles. The RFDS operates 19 aircraft from nine operational bases located in Brisbane, Cairns, Townsville, Rockhampton, Bundaberg, Charleville, Mount Isa, Longreach and Roma. The RFDS also delivers a broad range of essential healthcare services to rural and remote communities, as well as emergency retrieval services.

RFDS Cairns Base

In 1972, after a growing demand for care located further north, the RFDS moved its Charters Towers Base to Cairns. Half a century on, the Cairns base is now one of the largest RFDS operations across all of Australia. When the Cairns Base first opened, there was eight staff - including two doctors, a pilot, a Base Director, two radio officers and two administration staff - and a Beechcraft twin-engine Queenair A80 aircraft.

Today, our Cairns Base is home to four aircraft and more than 100 staff. Last financial year alone, RFDS Cairns Base teams transferred more than 1,100 patients, provided 18,698 primary health care consultations, including 2,648 mental health consultations, and flew more than 1.2 million kilometres.
For the RFDS Cairns Base, we are seeking an influential leader to manage our business and administration function. This role is known internally as a Base Support Manager (BSM) and is a permanent, full-time opportunity located near the Cairns Domestic Airport.

The Base Support Manager Role

The BSM is responsible for the efficient functioning of the Cairns facility through the coordination of administrative, financial, and operational activities and resources. The purpose of this role is to support the leadership of the base in ensuring the delivery of timely and efficient administration support, accurate and timely financial and non-financial information reporting, managing the administration team, and reporting to external and internal providers relevant to the RFDS business objectives. As a competent leader, you will:

• Lead the Administration team to ensure the delivery of quality administration support
• Role model to others what it means to be an organisational ambassador who reflects the values, promise and brand of the organisation
• Support the base leadership team in their delivery of patient outcomes
• Create a cohesive culture of connectedness and employee engagement aligned with RFDS values
• Deliver KPIs and targets in line with RFDS timeframes and strategic initiatives
• Contribute to supporting Base compliance i.e.- WH&S, disaster management and security.
• Manage the Base Facilities, RFDS accommodation and RFDS vehicles

The RFDS Base Administration team are dedicated and highly focused on supporting the operational staff and team objectives. The team is responsible for; data entry, incoming and outgoing mail, faxes and freight, stationery and uniform orders, coordinating fleet vehicles and accommodation, providing non-clinical administration support, reception duties, organising meetings and conducting minute-taking in addition they support the Primary Healthcare Team in clinical administration and rostering.

Who are we looking for?

You will be a leader that is highly motivating, adept at communicating at all levels, with a multidisciplinary team and personable. You will be innovative and want to develop your role and your team’s function. Naturally, you will have;

• Leadership experience with the ability to coach and mentor a team of administration and support staff
• Demonstrated experience collaborating in a multi-disciplinary environment
• Ability to work across and influence at all levels including Executive and Senior Management
• Strong stakeholder engagement and management skills
• Excellent organisational and time management skills of self and others with demonstrated ability to establish priorities and manage workloads
• Experience with adapting to emerging technologies that offer performance and efficiency improvements for teams and individuals
• High attention to detail
• Advanced systems experience

Why work for us?

We value our people, and we are passionate about making a difference for people who live, work and travel in remote, rural, and regional Queensland. By joining the RFDS, you will:

• Work with a supportive team of highly skilled Base Support staff, Doctors, Nurses, Mental Health Clinicians, Pilots and Engineers who are passionate about our purpose and proud of their contribution
• Receive an attractive and competitive remuneration + Super
• Have access to generous not-for-profit tax-free benefits of up to $18,550
• Access our Employee Assistance Program including counselling, nutrition sessions, financial sessions, and legal advice
• Receive private health insurance discounts
• Novated leasing available
• Access a full allocation of newly launched uniforms at no cost
• Be a part of the iconic Royal Flying Doctor Service (Queensland Section)

How to apply

For a confidential discussion and to understand more about the incredible contribution you can make to the team, please contact Yasmine Haimes- Talent Acquisition Lead at 07 3852 7553 yhaimes@rfdsqld.com.au

RFDS (Queensland Section) works with vulnerable patients in remote parts of Queensland and provides an essential service to many regional and remote communities. To ensure the health and safety of our staff, our patients, and these communities, as well as to manage the risks involved in service delivery and COVID-19 transmission in these communities and our workplaces, our staff are required to be vaccinated against COVID-19. If you are a successful candidate the requirement to be vaccinated against COVID-19, including maintaining any recommended booster requirements, will be a term of your employment, as will the requirement to provide proof of vaccination.

The Royal Flying Doctor Service (RFDS) (Queensland) is passionate about fostering equality within the workplace. We encourage applications from Aboriginal, Torres Strait Islander, and people of culturally diverse backgrounds.

This role will close on the 13th of January however, shortlisting and screening may begin before this date. Please do not delay in applying.