Supporter Engagement Officer
Supporter Engagement Officer
The Supporter Engagement Officer will steward RFDS supporters through dedicated Base Tours, lead speaking engagements and partake in donor events!
Classifications
- Volunteer / Charity / Community
- Fundraising
- Permanent / Full Time
Key points
- Permanent, Full time role based in Brisbane
- Attractive salary + superannuation + salary packaging of up to $18,550
- Work with a ten-time winner of the "Most Reputable" charity in Australia
Description
Join the Royal Flying Doctor Service (Queensland Section) as a Supporter Engagement Officer and drive our fundraising culture with the purpose of solidifying relationships and securing long-term support.
About the role
This is an exciting career opportunity to join our award-winning Fundraising & Philanthropy team, on a permanent, full-time basis. Working at our Brisbane Base and Corporate Office, with the added flexibility to work and travel around Southeast Queensland.
This role is a fantastic opportunity for you to deliver your supporter engagement skills within the Fundraising & Philanthropy team, as well as contribute to further opportunities that arise within the wider RFDS community. Developing, supporting, and caring for both our internal and external stakeholders.
Key Accountabilities:
- Manage and coordinate bookings for tours and speaking engagements
- Deliver high-quality RFDS Base tours
- Lead high-quality speaking engagements across South-East Queensland on behalf of the RFDS
- Coordinate with Fundraising & Philanthropy team members to plan and implement supporter events
- Assisting supporters with enquiries over the phone and via email
- Proactively engage with existing and prospective supporters to offer engagement opportunities with the RFDS
We are seeking a friendly individual with excellent customer service skills and an empathetic approach. You will be systems savvy and display:
- Previous experience working in a supporter-facing role
- Computer skills, including Microsoft Office Suite
- Previous data entry experience with the ability to perform tasks with a high degree of accuracy
- Strong ability in public speaking
- Ability to respond to customer queries in a courteous, prompt, accurate and confident manner
- Excellent written and verbal communication
- Ability to work and problem solve, autonomously, while collaborating and contributing to wider team goals
- Excellent relationship building skills and ability to adapt communication style
- A passion for delivering exceptional supporter experience at every level
- Ability to proactively seek opportunities to engage existing and prospective supporters
About our offering
We value our people and are passionate about making a difference for people who live, work and travel in remote, rural, and regional Australia. By joining the RFDS, you will:
- Attractive salary of up to $70K depending on qualifications and experience
- Access to generous not-for-profit tax-free benefits of up to $18,550
- Access to RFDS vehicle or reimbursement for use of personal vehicle for work related travel
- Additional company superannuation contribution program
- Access to our Employee Assistance Program including counselling, nutrition sessions, financial sessions, and legal advice
- Orientation program including an onsite aeromedical base tour
- Private health insurance discounts
- Novated leasing available
- Access to a full allocation of a newly launched uniform range at no cost
- Opportunity to be a part of the iconic Royal Flying Doctor Service team
The Royal Flying Doctor Service (RFDS) is one of the largest and most comprehensive aeromedical organisations in the world. In Queensland, the RFDS employs over 500 people with positions ranging from pilots, doctors, nurses, engineers, allied health professionals, and a variety of administration and support services roles.
The RFDS delivers a broad range of essential health care services to rural and remote communities, as well as emergency retrieval services.
Interested?
To discuss opportunities within the RFDS (Queensland Section) please contact Recruitment on: 07 3852 7553 or recruitment@rfdsqld.com.au
The Royal Flying Doctor Service (RFDS) (Queensland) is passionate about fostering equality within the workplace. We encourage applications from Aboriginal, Torres Strait Islander, and people of culturally diverse backgrounds.
Successful candidates may be subject to a pre-employment medical assessment and will be required to undertake drug and alcohol testing. Candidates are required to hold a current, unrestricted Australian driver's licence and obtain an ASIC Card. You will also be required to successfully complete the RFDS credentialing process.
RFDS (Queensland Section) works with vulnerable patients in remote parts of Queensland and provides an essential service to many regional and remote communities. To ensure the health and safety of our staff, our patients and these communities, as well as to manage the risks involved in service delivery and COVID-19 transmission in these communities and our workplaces, our staff are required to be vaccinated against COVID-19. If you are the successful candidate the requirement to be vaccinated against COVID-19, including maintaining any recommended booster requirements, will be a term of your employment, as will the requirement to provide proof of vaccination.
