ICT Service Desk Officer
ICT Service Desk Officer
The ICT Service Desk Officer delivers support via phone, in person and through the management of tasks in an internally maintained ITSM
Classifications
- IT & Telecomms
- Help Desk / Support
- Contract or Temp
Key points
- Salary up to 70K+ Super + Salary packaging of $18,500
- Maintain your work/ life balance with flexibility
- Opportunity to be a part of team that fosters learning, training and development
Description
The role of the Service Desk Officer is to provide effective and efficient support to all ICT users across RFDS Queensland Section Bases and Corporate Office supporting incident management and request fulfilment.
The Service Desk Officer is a Full-Time position on a Maximum term of 12 months based in Brisbane.
Key responsibilities
Your key responsibilities in this role will include:
- Management and provisioning of ICT hardware, software and telecommunications assets
- Support and troubleshooting via phone, in person and through the management of tasks in an internally maintained ITSM
- Develop and maintain ICT services, determining user requirements and improving organisational use of technology
- Provision of First and Second level support to users, developing knowledge articles, processes and providing staff training
- Procure and manage ICT hardware and software assets
- Provide ‘on call’ 24-hour support as required
- Identify, manage, co-ordinate and deliver ICT improvement initiatives as required
Who we are looking for?
To be successful in this role you will possess the following:
- Several years’ experience in ICT Support, Helpdesk or Service Desk and customer service
- Strong troubleshooting and fault/problem resolution skills
- Excellent communications skills (both verbal and written) with a customer focused approach
- Strong understanding of ITIL Framework and IT Service Management
- Working knowledge of ICT Procurement and Asset Management practices
- Experience with Office 365, ServiceNow and SharePoint
- Experience with mobile device management platforms
- Industry qualification, Diploma or Certification in ICT
- ITIL Foundation Certification (desirable)
- Current QLD Drivers Licence
Why work for us
- Receive a generous base salary up to 70K+ Super + Salary packaging of $18,500; increasing your take home pay
- Opportunity to be a part of an iconic team
- Be an integral team member by supporting those who make a real impact in Queensland
- Work with people who are passionate about our purpose and proud of their contribution
- Opportunity to be a part of team that fosters learning, training and development
About us
The Royal Flying Doctor Service of Australia (RFDS) is one of the largest and most comprehensive aeromedical organisations in the world. Using the latest in aviation, medical and communications technology, RFDS Queensland Section delivers extensive primary healthcare and 24-hour emergency service, from nine strategic bases, to those who live, work and travel throughout Australia.
As a member of the team driving RFDS from behind the scenes, you’ll come to work knowing that your efforts are enabling our work in helping people in Queensland communities.
Interested?
Please submit your application including demonstrated experience highlighting your suitability to this opportunity. For further information please contact recruitment@rfdsqld.com.au this role will close on 1st July 2022.
The Royal Flying Doctor Service (RFDS) (Queensland) is passionate about fostering equality within the workplace. We encourage applications from Aboriginal, Torres Strait Islander, and people of culturally diverse backgrounds.
Please note: This role will be required to undergo a pre-employment drug and alcohol test, will be subject to criminal history and may be required to undergo a preemployment medical assessment. There may be a requirement to travel in QLD for this role and work out of hours maybe required to respond to unscheduled outages and major incidents affecting critical systems.
RFDS (Queensland Section) works with vulnerable patients in remote parts of Queensland and provides an essential service to many regional and remote communities. To ensure the health and safety of our staff, our patients, and these communities, as well as to manage the risks involved in service delivery and COVID-19 transmission in these communities and our workplaces, our staff are required to be vaccinated against COVID-19. If you are the successful candidate the requirement to be vaccinated against COVID-19, including maintaining any recommended booster requirements, will be a term of your employment, as will the requirement to provide proof of vaccination.
