Business Systems Administrator

Business Systems Administrator

As a point of contact for support for Business Systems this role is critical for successful transition of new and updated services and solutions!

Classifications

• Admin / Secretarial / Office Support
• Administration
• Permanent / Full Time

Key points

• Up to 100K + Super + tax-free benefits of up to $18,550
• Permanent, Full-time role based in Brisbane
• Opportunity to be a part of the iconic RFDS team!

Description

The role of Business Systems Administrator provides support, administration and escalation for business applications and platforms to deliver business solutions to the organisation. As a point of contact for support for business systems, this role is critical for successful transition of new and updated services and solutions. The Business Systems Administrator is a newly created, holistic support role forming an integral part of the Digital Transformation Program for RFDS Queensland Section.
The Business Systems Administrator is a Permanent Full-Time position based in the RFDS Corporate Office in Brisbane.

Key responsibilities
Your key responsibilities in this role will be to:

• Investigate operational needs, problems and opportunities and recommend improvements across systems and processes
• Assist the team on the design of systems and solutions
• Administer the recording of activities i.e. updating tickets/records with progress updates and actions taken
• Transition-to-Production activities such as providing support advice to initial users
• Develop test scenarios to validate new/updated processes to identify efficiencies
• Respond to service requests by providing information to internal stakeholders, ensuring all requests are dealt with according to agreed procedures
• Determine and monitor problems in systems and assist with the implementation of agreed remedies and preventative measures

Who we are looking for?
To be successful in this role you will need to possess the following:

• Strong communication, stakeholder engagement and support skills
• Ability to work within a team environment and prioritise tasks, whilst keeping up attention to detail
• Self-driven, mature attitude, able to work independently
• Ability to become a Subject Matter Expert (SME) and configuration administrator for a range of enterprise systems including AirMaestro, HR systems and ServiceNow
• ServiceNow Administration – ITSM, ITBM, CMDB
• Hands on experience using data visualisation and analytic tools and techniques
• Service Desk or Customer Support experience
• Experience in release management (including Test & Change management), problem and incident management

Qualifications/Registrations

• Diploma in Computer Science, Information Technology, System Administration
• ITIL Foundation Certification
• Current QLD Drivers Licence

Why work for us?

• Attractive remuneration package- Up to 100K + Super +
• Salary packaging of $15, 900, which increases your take-home pay +
• Meal and Entertainment packaging of $2, 500
• Opportunity to be an integral part of an iconic team, passionate about our purpose and proud of our contribution – support those who make a real impact to healthcare in Queensland
• Comprehensive and supportive orientation program
• Employee Assistance Program; advice for staff and their families (support, nutrition & financial)
• Private health insurance discounts

About us

The Royal Flying Doctor Service of Australia (RFDS) is one of the largest and most comprehensive aeromedical organisations in the world. Using the latest in aviation, medical and communications technology, RFDS Queensland Section delivers extensive primary healthcare and 24-hour emergency service, from nine strategic bases, to those who live, work and travel throughout rural Australia.

As a member of the team supporting RFDS from behind the scenes, you’ll come to work knowing that your contribution is enabling our efforts in helping people in Queensland communities.

Interested?
Please submit your application including demonstrated experience that highlights your suitability to this opportunity. For further information please contact recruitment@rfdsqld.com.au.
This role will close on 12th May 2022 however, shortlisting may begin prior to this date.

Please note: This role will be required to undergo a pre-employment drug and alcohol test, a criminal history check and may be required to undergo a preemployment medical assessment. There may be a requirement to travel in QLD for this role and some out of office hours may be required to respond to unscheduled outages and major incidents affecting critical systems.
RFDS (Queensland Section) works with vulnerable patients in remote parts of Queensland and provides an essential service to many regional and remote communities. To ensure the health and safety of our staff, our patients, and these communities and manage the risks involved in service delivery and COVID-19 transmission in these communities and our workplaces, our staff are required to be vaccinated against COVID-19. If you are a successful candidate the requirement to be vaccinated against COVID-19, including maintaining any recommended booster requirements, will be a term of your employment, as will the requirement to provide proof of vaccination.