Business Systems Administrator
Business Systems Administrator
Investigate operational needs, problems and opportunities and recommend improvements across systems and processes for RFDS Queensland Section!
Classifications
- IT & Telecomms
- System Administration
- Permanent / Full Time
Key points
- Permanent, Full-Time- Brisbane location
- Flexible working arrangements available
- Play an integral part of the Digital Transformation Program for RFDS
Description
Job Description
The role of Business Systems Administrator provides support, administration and escalation for business applications and platforms to deliver business solutions to the organisation. As a point of contact for project support for business systems, this role is critical for successful transition of new and updated services and solutions. The Business Systems Administrator is a newly created, holistic support role forming an integral part of the Digital Transformation Program for RFDS Queensland Section.
The Business Systems Administrator is a Permanent Full-Time position based in the RFDS Corporate Office in Brisbane.
Key responsibilities
Your key responsibilities in this role will be to:
- Investigate operational needs, problems and opportunities and recommend improvements across systems and processes
- Assist the team on the design of systems and solutions
- Administer the recording of activities i.e.- logging of results from system testing
- Transition-to-Production activities such as providing support advice to initial users
- Develop test scenarios to validate new/updated processes to identify efficiencies
- Respond to service requests by providing information to internal stakeholders, ensuring all requests are dealt with according to agreed procedures
- Determine and monitor problems in systems and assist with the implementation of agreed remedies and preventative measures
Who we are looking for?
To be successful in this role you will need to possess the following:
- Strong communication, stakeholder engagement and support skills
- Demonstrated experience supporting data integration between business applications
- ServiceNow Administration – ITSM, ITBM, CMDB
- Microsoft 365 Administration – SharePoint, PowerAps, PowerBI & Flow
- Hands on experience using data visualisation and analytic tools and techniques
- Service Desk or Customer Support experience
- Experience in release management (including Test & Change management), problem and incident management
Qualifications/Registrations
- Diploma in Computer Science, Information Technology, System Administration
- ITIL Foundation Certification
- Current QLD Drivers Licence
Why work for us
- Attractive remuneration package + Super
- Salary packaging of $15, 900; + Meal and Entertainment Benefits of $2650 increasing your take-home pay!
- Opportunity to be an integral part of an iconic team, passionate about our purpose and proud of our contribution – support those who make a real impact to healthcare in Queensland
- Comprehensive and supportive orientation program
- Employee Assistance Program; advice for staff and their families (support, nutrition & financial)
- Private health insurance discounts
About us
The Royal Flying Doctor Service of Australia (RFDS) is one of the largest and most comprehensive aeromedical organisations in the world. Using the latest in aviation, medical and communications technology, RFDS Queensland Section delivers extensive primary healthcare and 24-hour emergency service, from nine strategic bases, to those who live, work and travel throughout rural Australia.
As a member of the team supporting RFDS from behind the scenes, you’ll come to work knowing that your contribution is enabling our efforts in helping people in Queensland communities.
Interested?
Please submit your application including demonstrated experience that highlights your suitability to this opportunity. For further information please contact recruitment@rfdsqld.com.au.
This role will close on 19th August 2021 however, shortlisting may begin prior to this date.
Please note: This role will be required to undergo a pre-employment drug and alcohol test, a criminal history check and may be required to undergo a preemployment medical assessment. There may be a requirement to travel in QLD for this role and some out of office hours may be required to respond to unscheduled outages and major incidents affecting critical systems.
The RFDS is committed to the principles of Equal Employment Opportunity
Aboriginal and Torres Strait Islander People are encouraged to apply
