Business Analyst

Business Analyst

Determine business requirements and effective business processes in an exciting project in Digital Transformation for the RFDS Queensland Section !

Classifications

• IT & Telecomms
• Business Analyst
• Contract or Temp

Key points

• Full Time - Max Term | Brisbane Airport Location
• Join the iconic Royal Flying Doctor Service!
• Be a part of our digital change program !!

Description

Job Description

The Business Analyst role will be working on projects that will be improving, streamlining and integrating current work practices and systems – existing and new. This will include working across all business areas including aviation and clinical, to understand the pain points, identify quick fixes, whilst also mapping out the longer-term requirements and strategy.

This role has the potential to make significant differences in the efficiencies of our staff and help improve the day to day operational and administration of our essential health care services. This newly created role is part of an exciting project in the Digital Transformation Program for the RFDS Queensland Section.

The Business Analyst is a Full-Time position on a Maximum term of 6 months based in Brisbane.

Key responsibilities

Your key responsibilities in this role will include:

• Establish and maintain relationships and work collaboratively with a diverse set of stakeholders across RFDS
• Facilitate workshops with business and technical stakeholders
• Define, analyse and document current and future state business processes and requirements
• Contribute to the delivery of new or enhanced technology to improve or change business processes
• Contribute to business cases, product selection criteria and RFP for vendor solutions
• Apply best practice to produce solution documentation using modelling and analysis tools, methods and standards
• Test planning and testing as required
• Assist with the project management of small to medium sized work packages
• Complete other ad-hoc activities as requested

Who we are looking for?

To be successful in this role you will possess the following:

• Strong communication and stakeholder and customer engagement skills
• 7 years of experience in business analysis, process design and build and data modelling and reporting
• 5 years of supporting the implementation and change of complex business applications
• Hands on experience with scripting and automation tools
• Experience with ITSM Ticket Management, including queue management and triage
• Experience Supporting application system integrations across multiple systems concurrently
• Experience working across complex and diverse business, aviation and clinical applications.
• Experience producing documentation including technical support procedures, process maps and user guides
• Additionally, experience in transformation and HR/Finance projects with exposure to business architecture and service design principles, frameworks and activities would also be well regarded.

Qualifications/Registrations

• Associate or Bachelor’s degree in Computer Science, Information Technology, System Administration (Desirable)
• ITIL Foundation Certification
• Current QLD Drivers Licence

Why work for us

• Attractive remuneration package of 95K + Super
• Salary packaging of $15, 900; increasing your take home pay
• Opportunity to be a part of an iconic team
• Be an integral team member by supporting those who make a real impact in Queensland
• Work with people who are passionate about our purpose and proud of their contribution

About us

The Royal Flying Doctor Service of Australia (RFDS) is one of the largest and most comprehensive aeromedical organisations in the world. Using the latest in aviation, medical and communications technology, RFDS Queensland Section delivers extensive primary healthcare and 24-hour emergency service, from nine strategic bases, to those who live, work and travel throughout Australia.

As a member of the team driving RFDS from behind the scenes, you’ll come to work knowing that your efforts are enabling our work in helping people in Queensland communities.

Interested?

Please submit your application including demonstrated experience that highlights your suitability to this opportunity. For further information please contact recruitment@rfdsqld.com.au this role will close on March 23rd 2021.

Please note: This role will be required to undergo a pre-employment drug and alcohol test, will be subject to criminal history and may be required to undergo a preemployment medical assessment. There may be a requirement to travel in QLD for this role and some work out of hours maybe required to respond to unscheduled outages and major incidents affecting critical systems.

The RFDS is committed to the principles of Equal Employment Opportunity

Aboriginal and Torres Strait Islander People are encouraged to apply