Registered Nurse - Virtual Triage
Registered Nurse - Virtual Triage
Provide safe, timely and expert virtual triage and help improve access to healthcare for Queensland communities.
Classifications
- Healthcare & Medicine
- Nurse / Midwife
- Part-time
Key points
- Join an innovative statewide Virtual Health Team transforming healthcare access
- Be part of Australia's most iconic telehealth and aeromedical organisation
- Enjoy flexibility and work-life balance with work from home arrangements
Description
About the Role
The Royal Flying Doctor Service (Queensland Section) (RFDS) is seeking experienced Nurses to join our state-wide Virtual Health Team.
On an initial 12-month contract, you will provide safe, evidence-based telephone triage and virtual nursing assessments for patients accessing the RFDS Queensland Acute Telehealth Service helping connect patients to the right care at the right time.
As a key member of our telehealth workforce, you will assess clinical risk, provide patient education and support, navigate consumers through appropriate care pathways, and escalate urgent or complex presentations in line with approved clinical protocols.
With an opportunity to be part of service establishment, this role plays a critical part in improving healthcare access and outcomes for people living in regional, rural and remote Queensland, ensuring patients receive timely and appropriate care wherever they are.
Plenty of flexibility with our roster!
In this role, you'll contribute to a 24/7 triage service, working a combination of day, night and weekend shifts, with the flexibility to work from home. Working a minimum of 0.5FTE, you’ll have flexibility to work your shifts over an 8 week roster cycle with plenty of time off in between!
Key responsibilities:
- Conduct structured telephone triage and virtual nursing assessments using approved clinical protocols and decision-support tools
- Assess patient presentations and determine urgency using the Australasian Triage Scale (ATS)
- Provide evidence-based nursing advice, education and safety-netting guidance
- Escalate urgent, high-risk or complex presentations to clinicians, retrieval services or emergency pathways
- Collaborate with Telehealth Medical Officers and multidisciplinary teams to deliver coordinated patient care
- Maintain accurate and compliant clinical documentation and records
- Contribute to quality improvement, clinical governance and service evaluation activities.
To be successful in this role, you will bring:
- Current AHPRA registration as a Registered Nurse
- Bachelor of Nursing (or equivalent qualification approved for registration in Australia), along with training and experience in Australasian Triage Scale (ATS), Advanced Life Support (ALS) and Paediatric Advanced Life Support (PALS) qualifications
- Demonstrated post-registration experience in emergency nursing, acute care, primary healthcare, rural and remote nursing, telephone triage, virtual care, or a related clinical setting
- Strong clinical assessment, communication and decision-making skills, with the ability to provide safe patient care in a virtual environment.
At the RFDS (Queensland Section), you’ll be driven by purpose not tasks; it's about being part of an organisation where, whatever your role, you make a difference each day to people’s lives. We offer flexibility so you can look after your well-being and commitments, getting the very best from life professionally and personally.
By joining the RFDS (Queensland Section), you will have access to the following:
- A highly competitive salary + super
- Access up to $18,550 tax-free benefits – increasing your take home pay!
- Work with people who are passionate about our purpose and proud of their contribution
- Access to our Employee Assistance Program including counselling, nutrition sessions, financial sessions, and legal advice
- Private health insurance discounts
- Full uniform allocation
- Access to our Fitness Passport (for staff and family members)!
- RemServ Rewards, where members receive cashback benefits on purchases from hundreds of leading Australian retailers, including groceries, fashion, technology and travel.
The RFDS is one of the largest and most comprehensive aeromedical organisations in the world. Using the latest in aviation, medical and communications technology, RFDS (Queensland Section) delivers extensive primary healthcare and 24-hour emergency service, from nine strategic bases, to those who live, work and travel throughout Australia.
As the RFDS soar towards its 100th year of providing the finest care, in the furthest corner, we have a number of innovative initiatives on the horizon. With projects in the pipeline, it’s an exciting time to join the RFDS with many new prospects around the corner!
Interested?
This role will close 29 September 2026 but don’t delay – shortlisting will begin immediately!
For further information regarding this role please contact RFDS Talent Acquisition on 07 3852 7553 or recruitment@rfdsqld.com.au
Please note: Successful candidates maybe subject to a police check and may be required to undergo a medical assessment and pre-employment drug and alcohol testing. You must possess a valid, unrestricted Australian Driver's Licence.
The RFDS acknowledges the Aboriginal and Torres Strait Islander peoples as the first inhabitants of the nation and the Traditional Custodians of the land. The RFDS is committed to eliminating all forms of discrimination in the provision of healthcare. We embrace diversity and welcome all people irrespective of faith, ethnicity, sexual orientation or gender identity.
The RFDS is committed to the protection of human and legal rights, including the rights of children, young people and adults to be safe, heard and cared for. In upholding the Universal Principle, RFDS is committed to creating an organisational environment that ensures Aboriginal and Torres Strait Islander children and their families feel welcome, safe, valued, included and respected.
