About Us

The Royal Flying Doctor Service South Eastern Section (RFDSSE) is part of one of Australia's most respected and trusted organisations, providing 24-hour emergency aeromedical retrievals and essential healthcare to people living and working in remote, rural, and regional communities.

Based in Broken Hill, Clive Bishop Medical Centre (CBMC) opened in 2014 with a vision to deliver accessible, in-town medical care for residents living on properties and in remote communities surrounding the area. Since then, CBMC has grown into a thriving practice, servicing the Broken Hill township and surrounding regions. We are known for delivering high-quality, patient-centred care and pride ourselves on a collegial and supportive work environment. You will join a welcoming team committed to collaboration, quality care, and making a real difference in the community.

The Opportunity

We are seeking a reliable and organised Medical Receptionist to join our team on a casual basis, 11.3 hours per week. This role plays an essential part in ensuring the smooth day-to-day operation of the practice and delivering excellent service to patients.

Key Responsibilities

• Triage and manage patient phone calls and enquiries
• Greet patients and provide high-quality customer service
• Maintain and update patient records and documentation
• Manage appointments, recalls, and reminders
• Support Telehealth bookings and coordination
• Liaise with hospitals, pathology providers, and other health services
• Assist with billing, invoicing, and payment processing (EFTPOS, cash, cheque)
• Handle incoming/outgoing medical documentation (scanning, faxing, filing)
• Support accreditation processes and maintain compliance standards
• Assist with medical supplies and pathology sample handling
• Operate and troubleshoot office equipment
• Contribute to a safe workplace, infection control, and quality improvement practices

About You

You are friendly, adaptable, and able to work efficiently in a busy healthcare environment. In addition to this you will have;

• Previous administrative or reception experience (medical preferred)
• Strong customer service and communication skills
• Ability to multitask and work as part of a team
• Basic knowledge of office systems and data entry
• Familiarity with medical terminology (desirable)
• Experience with medical software (e.g. Best Practice, Hot Docs) is an advantage
• NSW Working with Children Check (or willingness to obtain)
• Evidence of Category A Vaccinations (or willingness to obtain)

Why Join Us?

• Be part of a critical rural health service making a real impact in the community
• Enjoy generous salary packaging to increase your take-home pay
• Supportive and collaborative team environment
• Opportunity to step into leadership responsibilities when required
• Help make a meaningful difference in rural and remote healthcare
• Permanent Full-Time position

What are you waiting for?  For more information: Please contact careers@rfdsse.org.au or ‘Apply Now’

Our Values: Our Values of Reliability, Care, Trust and Safety shape the way we work as individuals, as team members and with the communities we serve.

The RFDS (South Eastern Section) is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, national origin, disability, or protected Veteran status.

The RFDSSE aim to fill vacancies as quickly as possible. This means that we will close advert as soon as we have found the right candidate and this may be before the published closing date.  We would therefore advise interested applicants to submit an application as early as possible.