About Us:

The Royal Flying Doctor Service South Eastern Section (RFDSSE) is part of one of Australia’s most respected and trusted organisations, providing 24-hour emergency aeromedical retrievals and essential healthcare to people living and working in remote, rural, and regional communities.

Based in Broken Hill, Clive Bishop Medical Centre (CBMC) opened in 2014 with a vision to deliver accessible, in-town medical care for residents living on properties and in remote communities surrounding the area. Since then, CBMC has grown into a thriving practice, servicing the Broken Hill township and surrounding regions. We are known for delivering high-quality, patient-centred care and pride ourselves on a collegial and supportive work environment. You will join a welcoming team committed to collaboration, quality care, and making a real difference in the community.

The Opportunity:

• Manage front desk operations, including triaging calls and coordinating patient appointments
• Provide high-quality administrative and secretarial support to clinical staff
• Maintain accurate patient records, document management, and confidentiality
• Process Medicare, DVA, insurance, and WorkCover billing and reconciliations
• Facilitate Telehealth appointments and manage appointment systems
• Provide training and support to staff using Best Practice and Hot Docs
• Liaise with hospitals, pathology providers, and external stakeholders to coordinate patient care
• Support stock control, medical supplies handling, and clinic organisation
• Assist with accreditation processes, compliance, and quality improvement initiatives
• Handle patient enquiries and complaints in a professional and timely manner
• Support the Practice Manager with daily operations and step into the role during leave periods

About You:

• Ability to multitask and work effectively as part of a team
• Excellent interpersonal and customer service skills
• Knowledge of medical terminology
• Ability to perform secretarial duties supporting General Practitioners and Practice Nurses to maintain efficient operations
• Demonstrated ability to take initiative and work autonomously when required
• High attention to detail with the ability to produce accurate work
• Strong written and verbal communication skills
• Evidence of Category A Vaccinations or ability to obtain
• Current NSW Working with Children Check or ability to obtain

Why Join Us?

• Be part of a critical rural health service making a real impact in the community
• Enjoy generous salary packaging to increase your take-home pay
• Supportive and collaborative team environment
• Opportunity to step into leadership responsibilities when required
• Help make a meaningful difference in rural and remote healthcare
• Permanent Full-Time position

What are you waiting for? For more information, please contact careers@rfdsse.org.au or click ‘Apply’

Our Values: Our Values of Reliability, Care, Trust and Safety shape the way we work as individuals, as team members and with the communities we serve.

The RFDS (South Eastern Section) is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, national origin, disability, or protected Veteran status.

The RFDSSE aim to fill vacancies as quickly as possible. This means that we will close advert as soon as we have found the right candidate and this may be before the published closing date.  We would therefore advise interested applicants to submit an application as early as possible.