About Royal Flying Doctor Service South Australia & Northern Territory (RFDS SA/NT)

Australia’s most trusted charity Royal Flying Doctor Service provides 24-hour emergency aeromedical and primary health care services to those who live, work and travel in rural and remote Australia.

Serving South Australia and the Northern Territory, the team at RFDS SA/NT exists to support happier and healthier Australians no matter where they live, work or play.

Watch stories about our people, patients and the communities we serve at finestcare.com.au

About this Opportunity

Our Alice Springs Tourist Facility provides an opportunity for the public to learn about the history, staff, and patients of the Royal Flying Doctor Service and their heroic stories, in a technology driven and interactive environment.

Reporting to the Tourism Manager NT, the Tourist Facility Manager is responsible for leading and expanding the digital and retail business plans for the Alice Springs Tourist Facility in line with strategic priorities and reflective of the RFDS brand. The Tourist Facility Manager will provide effective and efficient operational leadership and management of the team and activities provided through the Alice Springs Tourist Facility.

This integral role specifically involves:

• Effective and efficient operation of the Alice Springs Tourist Facility.
• Development and stewardship of digital and retail business plans and their implementation by Tourist Facility staff.
• Supervision of Tourist Facility staff, meeting mandatory training requirements, and the maintaining of appropriate staffing levels through rostering and recruitment;
• Enhancing and protecting the RFDS brand, image and reputation throughout Alice Springs and the Top End, and aid planning, preparation and facilitation of approved RFDS fundraising activities.

About You

You are:

• Excellent with customer service, communication, and interpersonal skills.
• Professionally presented with a strong business networking capability.
• Able to work effectively and maintain strong relationships with a diverse range of people within the community.

To be considered for the role you require:

• Tertiary qualifications in Business, Tourism, Project Management, or Marketing, or significant relevant industry experience.
• Proven track record in sales and marketing in the tourism sector.
• Proven ability in staff supervision, leadership, and training in a fast-paced business.

Our Benefits

As part of our team, you can expect to be provided with challenging, interesting work and be supported to achieve your best. RFDS SA/NT offers a supportive environment where our people are valued, and professional development is encouraged.

In addition, we also offer:

• Free onsite parking
• Reward and Recognition program
• Employee Assistance Program
• Employee Values Awards
• Comprehensive orientation program for new starters
• Learning management system, and;
• Generous annual salary packaging options to reduce your taxable income including:
• Salary packaging up to $15,899 per year towards loans, rent and bills.
• Salary packaging of an additional $2,650 per year towards a Meal and Entertainment Card.

Further Information

For a confidential discussion in relation to the position, please contact Bek Garrett, Tourism Manager NT via 0429 870 117.

Applications close at 11:59pm on Thursday 3 July 2025.

For the Position Description click here and to apply please click on the Apply button below to be redirected to our Career Centre

Please note that we are unable to accept late applications, or applications submitted via email.

Please note that as part of RFDS SA/NT recruitment process, you may be subject to several pre-employment checks, including a national police clearance, Working with Children Clearance and drug and alcohol test. Please contact us if you would like to know more.

Please note, we reserve the right to appoint to the position before the published closing date. Interested applicants are encouraged to submit an application as early as possible!

The Royal Flying Doctor Service is an equal opportunity employer that fosters a positive culture and offers a diverse, safe and supportive work environment. Aboriginal and Torres Strait Islander Applicants are encouraged to apply.