Help support vital healthcare delivery across Western Australia.


Are you passionate about improving access to high-quality primary health care for people in remote and regional communities? Do you have strong health service administration skills and thrive in a fast-paced, purpose-driven environment?


Join the Royal Flying Doctor Service – Western Operations (RFDS WO) as a Remote Primary Health Care Coordinator and play a pivotal role in supporting our multidisciplinary teams to deliver essential general practice and nursing services across the state.


About the Role
This is a coordination role responsible for supporting the operational and administrative delivery of our remote health clinics. You’ll work closely with doctors, nurses, and leadership teams to enable smooth clinical workflows, ensure Medicare compliance, and manage logistics such as appointment scheduling, equipment, and consumables.
You'll be instrumental in enhancing care continuity, patient engagement, and service efficiency for communities that need it most.
Please note: This role involves regular travel to regional sites.


Key Responsibilities
• Coordinate clinical follow-up tasks, patient recalls, and proactive care outreach
• Manage clinician rosters, inboxes, and clinic schedules
• Oversee stock control and procurement of clinical supplies
• Ensure compliance with Medicare billing, including MBS items
• Support data collection, reporting, and patient experience feedback
• Act as the go-to contact for remote teams requiring coordination and support
• Contribute to service improvement projects and SharePoint resource management


What We’re Looking For
Essential:
• Experience in health service administration, ideally in primary care or remote settings
• Strong knowledge of clinical workflows and general practice operations
• Familiarity with practice management systems (e.g. MMEx, Communicare, Best Practice)
• Excellent organisational and time management skills
• High attention to detail and a proactive problem solver
• Collaborative and supportive communication style
• Culturally aware and committed to person-centred care


Desirable:
• Experience working with Aboriginal Community Controlled Health Organisations
• Understanding of Medicare billing processes and chronic disease management plans
• Knowledge of inventory and logistics in clinical settings


Benefits
• Permanent, full-time role
• Salary packaging – up to $15,900 p.a. for everyday expenses and up to $2,650 p.a. on meals and entertainment
• Novated lease options
• Hybrid work environment and flexible hours (including work from home)
• Free parking
• Purpose-led workplace culture of teamwork and collaboration


About Us
The RFDS provides aeromedical retrieval services and primary health care across the largest health jurisdiction in the world, assisting more than 20,000 patients each year. From our bases in Perth, Broome, Port Hedland, Kalgoorlie and Meekatharra, our crews deliver exceptional health care to every corner of the state and are committed to the highest standards of clinical care, aviation safety and technology.


In 2024 the RFDS launched its new five-year strategy – Above & Beyond – which will lead the service into its centenary year in 2028. With a focus on expanding primary health care, growing profit-for-purpose services, strengthening our workforce, harnessing new technology and addressing environmental sustainability, the RFDS in WA is striving to make a tangible and positive difference to the health of people in regional WA.


Apply Now
Submit your resume and cover letter by clicking on the ‘Apply Now’ button.


At RFDS, we are committed to fostering a diverse and inclusive workplace where all individuals are valued and respected. We believe that diversity enriches our organisation and enhances our ability to serve patients and community. We aim to create a culturally safe workplace that welcomes and embraces diversity and reflects the communities we serve.


Only shortlisted candidates will be contacted.
Recruitment agencies – we appreciate your interest but will reach out if assistance is required.