Help transform how healthcare data supports better outcomes in remote WA.

The Royal Flying Doctor Service (Western Operations) is seeking a skilled and tech-savvy Primary Healthcare Information Specialist (0.8 FTE) on a maximum term contract until 30 June 2026, to optimise practice management systems, streamline workflows, and enhance data quality and integration across general practice and oral health services, including the newly established Goldfields Health Centre.

This is a critical role for someone who enjoys working across systems, solving problems, and empowering teams to use data to drive better care—particularly in regional and remote settings.

About the Role

As the Primary Healthcare Information Specialist, you’ll be responsible for configuring and optimising our practice management platforms, supporting MBS compliance, driving health data reporting, and improving system interoperability. You'll work closely with clinical, IT, and administrative teams to enhance digital workflows, train users, and enable effective decision-making.

Please note: This role involves regular travel to regional sites.

Key Responsibilities

• Configure and optimise practice management systems (Best Practice, Communicare, Dental for Web)

• Ensure MBS billing is optimised for compliance and efficiency

• Establish automated data extraction and reporting into our central data warehouse

• Build dashboards (Power BI, Tableau) and support evaluation of healthcare improvement projects by leveraging clinical data insights

• Support clinical and administrative teams with training, technical troubleshooting, and workflow improvement

• Collaborate with Aboriginal Community Controlled Health Organisations (ACCHOs) and internal teams to ensure safe, culturally appropriate care delivery

• Engage in digital health innovation projects and clinical decision support tool implementation

What We’re Looking For

Essential

• Background in clinical informatics, public health, or health administration

• Strong understanding of Medicare, MBS billing, and compliance

• Experience with Best Practice, Communicare, Dental for Web

• Data analysis/reporting proficiency (SQL, Excel, Power BI, Tableau, PenCS)

• Knowledge of data governance, interoperability, and clinical workflows

• Understanding of Australian healthcare privacy laws and My Health Record

• Ability to support and train healthcare professionals in digital systems

Desirable

• Experience working with ACCHOs

• Experience in quality improvement and evaluation projects

• Familiarity with telehealth, remote monitoring, and AI health tools

Benefits

• Salary packaging – up to $15,900 p.a. for everyday expenses and up to $2,650 p.a. for meals and entertainment

• Novated lease options

• Hybrid work environment and flexible hours (including work from home)

• Free parking

• Purpose-led workplace culture of teamwork and collaboration

About Us

The RFDS provides aeromedical retrieval services and primary health care across the largest health jurisdiction in the world, assisting more than 20,000 patients each year. From our bases in Perth, Broome, Port Hedland, Kalgoorlie and Meekatharra, our crews deliver exceptional health care to every corner of the state and are committed to the highest standards of clinical care, aviation safety and technology.

In 2024 the RFDS launched its new five-year strategy – Above & Beyond – which will lead the service into its centenary year in 2028. With a focus on expanding primary health care, growing profit-for-purpose services, strengthening our workforce, harnessing new technology and addressing our environmental sustainability; the RFDS in WA is striving to make a tangible and positive difference to the health of people in regional WA.

Apply Now

Submit your resume and cover letter by clicking on the ‘Apply Now’ button.

At RFDS, we are committed to fostering a diverse and inclusive workplace where all individuals are valued and respected, with a strong sense of identity and belonging, with the RFDS brand. We believe that diversity enriches our organisation and allows us to better understand and serve our patients and community. We know that creating a culturally safe workplace that welcomes, accepts and embraces the diversity of our team, and reflects the community we serve, will lead to the best possible outcomes for our patients and community. We want all team members, no matter age, gender, nationality, ability, caring responsibilities, culture or religion, to feel safe, supported and empowered to be the best version of self in the best place to work.

Only shortlisted candidates will be contacted.

Recruitment agencies – we appreciate your interest, but will engage directly should we require assistance.

Help transform how healthcare data supports better outcomes in remote WA.


The Royal Flying Doctor Service (Western Operations) is seeking a skilled and tech-savvy Primary Healthcare Information Specialist (0.8 FTE) on a maximum term contract until 30 June 2026 to optimise practice management systems, streamline workflows, and enhance data quality and integration across general practice and oral health services, including the newly established Goldfields Health Centre.


This is a critical role for someone who enjoys working across systems, solving problems, and empowering teams to use data to drive better care—particularly in regional and remote settings.


About the Role
As the Primary Healthcare Information Specialist, you’ll be responsible for configuring and optimising our practice management platforms, supporting MBS compliance, driving health data reporting, and improving system interoperability. You'll work closely with clinical, IT, and administrative teams to enhance digital workflows, train users, and enable effective decision-making.
Please note: This role involves regular travel to regional sites.


Key Responsibilities:
• Configure and optimise practice management systems (Best Practice, Communicare, Dental for Web)
• Ensure MBS billing is optimised for compliance and efficiency
• Establish automated data extraction and reporting into our central data warehouse
• Build dashboards (Power BI, Tableau) and support evaluation of healthcare improvement projects
• Support clinical and administrative teams with training, troubleshooting, and workflow improvement
• Collaborate with ACCHOs and internal teams to ensure safe, culturally appropriate care delivery
• Engage in digital health innovation projects and implement clinical decision support tools


What We’re Looking For
Essential:
• Background in clinical informatics, public health, or health administration
• Strong understanding of Medicare, MBS billing, and compliance
• Experience with Best Practice, Communicare, Dental for Web
• Data analysis/reporting proficiency (SQL, Excel, Power BI, Tableau, PenCS)
• Knowledge of data governance, interoperability, and clinical workflows
• Understanding of Australian healthcare privacy laws and My Health Record
• Ability to support and train healthcare professionals in digital systems


Desirable:
• Experience working with ACCHOs
• Experience in quality improvement and evaluation projects
• Familiarity with telehealth, remote monitoring, and AI health tools


Benefits
• Salary packaging – up to $15,900 p.a. for everyday expenses and up to $2,650 p.a. for meals/entertainment
• Novated lease options
• Hybrid work environment and flexible hours (including work from home)
• Free parking
• Purpose-led workplace culture of teamwork and collaboration


About Us
The RFDS provides aeromedical retrieval services and primary health care across the largest health jurisdiction in the world, assisting more than 20,000 patients each year. From our bases in Perth, Broome, Port Hedland, Kalgoorlie and Meekatharra, our crews deliver exceptional health care to every corner of the state and are committed to the highest standards of clinical care, aviation safety and technology.


In 2024 the RFDS launched its new five-year strategy – Above & Beyond – which will lead the service into its centenary year in 2028. With a focus on expanding primary health care, growing profit-for-purpose services, strengthening our workforce, harnessing new technology and addressing environmental sustainability, the RFDS in WA is striving to make a tangible and positive difference to the health of people in regional WA.


Apply Now
Submit your resume and cover letter by clicking on the ‘Apply Now’ button.


At RFDS, we are committed to fostering a diverse and inclusive workplace where all individuals are valued and respected. We believe diversity enriches our organisation and enhances our ability to serve patients and community. We aim to create a culturally safe workplace that welcomes and embraces diversity and reflects the communities we serve.


Only shortlisted candidates will be contacted.
Recruitment agencies – we appreciate your interest but will reach out if assistance is required.