- Full‑time, permanent role leading statewide oral health service delivery
- Drive program quality, compliance and service improvement across Victoria
- Lead teams, shape service models and strengthen care for rural communities

About Us
When people talk about the Flying Doctor, thoughts generally turn to red-bellied planes undertaking rescue missions in the Outback. However, the current Victorian story is one that reflects today's challenges for people living in remote and rural communities across the state. While we do still transport people by air and by road, this work is complemented by a range of primary health services that address the most common issues people living in country Victoria face when accessing health care.

About the role:
The Oral Health Service Lead provides operational leadership, governance and coordination of the RFDS Dental Service, ensuring high quality and accessible oral health care across Victoria. This role oversees program planning, service design, compliance, performance monitoring, workforce planning and day-to-day service delivery. You’ll work closely with clinical and nonclinical teams to strengthen service quality, support staff, and ensure programs meet funding, regulatory and community needs.

This is a great opportunity for someone with strong dental or health operations experience, such as a practice manager, senior dental assistant, or health program coordinator, who thrive in a fast-paced environment, enjoys problem solving, and are confident working across multiple systems and compliance frameworks. While dental experience is highly beneficial, we are also open to candidates from broader healthcare backgrounds who bring strong operational leadership, compliance experience, and the ability to manage complex programs.

Key responsibilities include but not limited to:
- Lead governance and compliance for dental programs, including accreditation, policy development and audit coordination.
- Manage risk, incidents, complaints and program level risk mitigation.
- Oversee service planning, needs assessments, and service entry/exit processes.
- Support consumer led service design and develop sustainable models of care.
- Lead workforce planning, staffing allocation and capability development.
- Monitor program performance, including reporting, KPIs, demand and waitlists.
- Build and maintain strong stakeholder and community relationships.
- Support continuous quality improvement and service enhancement initiatives.
- Manage staff performance, onboarding/offboarding, rosters and team communication.
- Coordinate effective delivery of dental services across multiple sites.
- Work collaboratively with internal leaders to strengthen governance, data integrity and operational efficiency.

To be successful, you will need:
Required:
- Strong organisational skills and ability to manage multiple priorities in a fast-paced environment
- Collaborative, open‑minded leadership style
- Confidence working across multiple systems, including compliance and reporting
- 5+ years in a dental or broader health services environment
- 3+ years coordinating a health program (planning, logistics, service delivery)
- Experience leading or coordinating teams in regulated clinical or health settings
- Solid understanding of NSQHS Standards and accreditation
- High level computer skills (Word, Excel) and experience with clinical software
- Current Employee Working With Children Check and Flu vaccination
Desirable:
- Tertiary qualifications in Dental Surgery, Dental Science, Oral Health or related fields
- Experience in public sector health or community based dental programs
- Experience with Technology One, Titanium and Unity (or willingness to learn)

What working at RFDS can offer you:
• Employee Assistance Program (EAP)
• Access to salary packaging options to reduce your taxable income
• Fitness passport – a discounted gym membership to gyms and pools that both you and your family can enjoy
• Five non-accruable Office Closure Leave days each year.
• Enjoy a full-time role with flexible work arrangements to work from home and at our Mitchem and Richmond offices, as well as options for purchased leave.
• Great parental leave benefits in addition to government parental leave.


Applications close on Thursday 19th March 2026, at 5pm.

Please note that we are unable to accept late applications, or applications submitted via email.

We aim to fill vacancies as quickly as possible. This means that we will close advert as soon as we have found the right candidate, and this may be before the published closing date. We would therefore advise interested applicants to apply as early as possible.

The Royal Flying Doctor Service, Victoria, is committed to creating a diverse environment and is proud to be an equal opportunity employer. We encourage applications from individuals of underrepresented backgrounds to apply, including but not limited to, those from Aboriginal and Torres Strait Islander, culturally and linguistically diverse and LGBTQI communities.