Come and join us!An opportunity to be a valued member of the RFDS and Primary Health Care team, dedicated to serving the healthcare needs of rural and remote communities across Western Australia.

Are you passionate about healthcare and highly organised, with a warm and professional manner? The Royal Flying Doctor Service (RFDS) WA is seeking a skilled and proactive Medical Receptionist to support our Goldfields Community Health Centre, a new initiative in collaboration with Curtin University’s Department of Rural Health in Kalgoorlie.

This is a vital frontline role where you'll be the first point of contact for patients and visitors, providing high-quality administrative and reception support that helps ensure the smooth running of the clinic.

About the role

- Attending to patients in person, over the phone and via email with courtesy and professionalism

- Welcoming patients and visitors with professionalism and empathy

- Managing appointment bookings, cancellations, and urgent clinical follow-ups

- Maintaining accurate and confidential patient records in Best Practice software

- Ensuring a clean, safe, and organised reception and waiting area

- Processing Medicare claims, patient billing and daily banking

- Supporting the clinical team with timely coordination of test results, correspondence, and patient flow

- Handling phone, email and front-desk enquiries efficiently and compassionately

About you

- Experience in medical reception or administrative roles (preferably in a healthcare setting)

- Confidence using patient management systems – Best Practice experience highly regarded

- Excellent communication and customer service skills

- A proactive and compassionate approach to patient care

- Strong attention to detail and ability to multitask

- A commitment to confidentiality and professionalism at all times

Why Join Us

- Competitive Salary package and additional benefits

- Access to Salary Packaging: Maximise your earnings with up to $15,900 for everyday expenses and up to $2,650 for meals and entertainment

- A culture of teamwork and collaboration, with opportunities to be part of something new and impactful

- The chance to work with an iconic organisation, providing essential healthcare to Western Australia’s most remote communities

About Us

The mission of the Royal Flying Doctor Service (Western Operations) is to provide excellence in aeromedical and primary health care across Western Australia. Every member of the RFDS WO team contributes to that mission and living our values of showing respect, demonstrating fairness, utilising diversity and being safe. Every year, the RFDS WO provides urgent retrieval for about 10,000 patients in regional WA. A further 10,000 appointments are provided in primary healthcare clinics in remote communities, including GP, nurse, dental and mental health care. RFDS crews are committed to providing the finest care to the furthest corners of the State, using the highest standards of clinical care, aviation safety and technology to make a difference to people living and working across WA – the largest and most remote health jurisdiction in the world.

The RFDS in WA operates five bases in Perth, Broome, Port Hedland, Kalgoorlie and Meekatharra. Our 24/7 operations centre at Jandakot Airport coordinates complex logistics for patient retrievals and clinics across the State. We work in partnership with government, business and the community, and are proud to work on Country with Aboriginal medical services and many local service providers.

In 2024, the RFDS WO launched a new five-year strategy ‘Above and Beyond’, which will mark an important new chapter in the long Flying Doctor history. The strategy will include a focus on expanding remote health clinics in some of WA’s most vulnerable communities, expanding our profit-for-purpose services, strengthening our workforce, harnessing technology and addressing our environmental sustainability. 

Submit your resume and cover letter by clicking on the ‘Apply Now’ button. 

At RFDS WO, we are committed to fostering a diverse and inclusive workplace where all individuals are valued and respected, with a strong sense of identity and belonging, with the RFDS brand.  We believe that diversity enriches our organisation and allows us to better understand and serve our patients and community.  We know that creating a culturally safe workplace that welcomes, accepts and embraces the diversity of our team, and reflects the community we serve, will lead to the best possible outcomes for our patients and community.  We want all team members, no matter age, gender, nationality, ability, caring responsibilities, culture or religion, to feel safe, supported and empowered to be the best version of self in the best place to work.

Only shortlisted candidates will be contacted.

Recruitment agencies, we appreciate your consideration. However, we strive to fill our opportunities through direct channels whenever feasible. If we require agency assistance, we will reach out.