- Full-time hybrid role based in Richmond with training and growth
- Entry-level IT support with hands-on experience and mentoring
- Help users resolve tech issues and support digital workplace tools

The Organisation
Proudly serving Australians since 1928, the Royal Flying Doctor Service (RFDS) provides emergency aeromedical and allied health services for people in rural and remote Australia. We strive towards improving the health and wellbeing of our rural communities and believe in creating opportunities, so all Victorians have the choice to access essential primary health care services.

About the Role
As an IT Support Officer with the Royal Flying Doctor Service (RFDS), based in our Richmond office, you’ll serve as the first point of contact for technical support, triaging calls and tickets, resolving basic hardware and software issues, and assisting with IT setups and user onboarding. You’ll work closely with the broader IT team to support initiatives that enhance collaboration and digital productivity across the organisation.

This is a full-time role, with the first three months based in-office for training and onboarding, followed by the opportunity to transition to a hybrid work arrangement. Ideal for recent graduates or those early in their career, this position offers hands-on experience, professional development, and the chance to make a meaningful impact in a nationally respected organisation.

Key Responsibilities:
- Respond to IT support queries via phone, email, and Helpdesk system
- Troubleshoot basic hardware, software, and network issues
- Escalate complex problems to senior team members
- Maintain accurate records of tickets, resolutions, and IT assets
- Assist with device setup, user accounts, and access permissions
- Support system upgrades and software rollouts
- Participate in rotational on-call shifts and occasional travel to RFDS sites

To be successful, you will need:
Essential:
- A keen interest in IT and a willingness to learn
- Basic understanding of Microsoft Office and MS Teams
- Strong communication skills and ability to build rapport
- Good organisational skills and ability to work under pressure
- Up to 2 years’ experience in admin, customer service, or similar roles
Desirable:
- A qualification in Information Technology, Computer Science or related discipline (or working towards one).
- Microsoft or industry certifications
- Familiarity with ticketing systems and remote management tools
- Experience in community health, charity, or not-for-profit setting

Our Benefits
- Employee Assistance Program (EAP)
- Access to salary packaging options to reduce your taxable income
- Fitness passport – a discounted gym membership to gyms and pools that both you and your family can enjoy
- Enjoy a full-time role with flexible work arrangements to work from home and at our Richmond office (after initial training), as well as options for purchased leave.
- Five non accruable Office Closure Leave days each year
- Great parental leave benefits in addition to government parental leave.

Applications close on 7th November 2025 at 5pm.

Please note that we are unable to accept late applications, or applications submitted via email.
We aim to fill vacancies as quickly as possible. This means that we will close advert as soon as we have found the right candidate, and this may be before the published closing date. We would therefore advise interested applicants to apply as early as possible.

The Royal Flying Doctor Service, Victoria, is committed to creating a diverse environment and is proud to be an equal opportunity employer. We encourage applications from individuals of underrepresented backgrounds to apply, including but not limited to, those from Aboriginal and Torres Strait Islander, culturally and linguistically diverse and LGBTQI communities.