- Lead a high‑impact data and digital transformation for a vital organisation
- Shape supporter experiences that directly fuel community health outcomes
- Drive strategy, innovation, and CRM evolution to support an ambitious growth strategy

About Us
When people talk about the Flying Doctor, thoughts generally turn to red-bellied planes undertaking rescue missions in the Outback. However, the current Victorian story is one that reflects today's challenges for people living in remote and rural communities across the state. While we do still transport people by air and by road, this work is complemented by a range of primary health services that address the most common issues people living in country Victoria face when accessing health care.

About the role
The Head of Data, Insights & Supporter Experience plays a pivotal role in shaping Fundraising, Philanthropy and Corporate Partnerships strategy at RFDS Victoria. The role oversees data and insights, digital systems, and supporter experience to drive a cohesive, future‑focused strategy. By strengthening data governance, modernising technology, and elevating supporter experience, this position enables growth and enhances fundraising and partnership performance. Acting as a unifying force across people, platforms and processes, the role ensures that RFDS Victoria has the intelligence and infrastructure to deliver its ambitious agenda as we build towards our centenary in 2028.

Key responsibilities include but not limited to:
• Developing and delivering a transformational Data, Insights & Digital strategy that drives innovation and organisational growth.
• Acting as the authority on fundraising and philanthropy data, advising leaders on risks, opportunities, and trends.
• Leading data governance frameworks to ensure ownership, compliance, and strong privacy standards.
• Providing actionable insights through analytics and reporting to improve performance across all portfolios.
• Embedding relationship‑management and moves‑management frameworks to support strategic donor and partner stewardship.
• Overseeing and optimising the digital and supporter engagement ecosystem to deliver seamless, high‑quality donor experiences.
• Partnering with the Transformation Directorate on integration, automation, AI, and digital uplift initiatives.
• Driving the integration, optimisation, and future‑proofing of the Raiser's Edge CRM and related platforms.
• Reducing system fragmentation and improving organisational capability through streamlined processes and tools.
• Aligning people, budgets, and technology to organisational priorities while fostering a proactive, high‑performance culture.
• Collaborating across Fundraising, Partnerships, Data & Insights, and Transformation teams to deliver integrated, data‑driven solutions.

To be successful, you will need:
Essential
• Strong strategic planning capability with experience delivering organisation‑wide data, digital, or insights strategies.
• Demonstrated experience leading data, insights, digital, or supporter/customer experience functions with measurable impact.
• Expertise in CRM and data management systems, ideally Raiser's Edge and RENXT.
• Proven ability to design and implement data governance frameworks and lead system integration projects.
• Skills in SQL, Excel, Tableau (or similar), with the ability to conduct analysis and build dashboards.
• Strong change‑management capability, with experience uplifting data literacy and driving cultural and system adoption.
• Excellent resource management skills, including managing people, budgets, and technology.
Desirable
• Tertiary qualifications in Information Systems, Business, Digital, or related fields
• Experience in fundraising or the not‑for‑profit sector

What working at RFDS can offer you:
• Employee Assistance Program (EAP)
• Access to salary packaging options to reduce your taxable income
• Fitness passport – a discounted gym membership to gyms and pools that both you and your family can enjoy
• Five non-accruable Office Closure Leave days each year.
• Enjoy a full-time role with flexible work arrangements to work from home and at our Richmond office, as well as options for purchased leave.
• Great parental leave benefits in addition to government parental leave.

Applications close on 20th February 2026 at 5pm.

Please note that we are unable to accept late applications, or applications submitted via email.

We aim to fill vacancies as quickly as possible. This means that we will close advert as soon as we have found the right candidate, and this may be before the published closing date. We would therefore advise interested applicants to apply as early as possible.

The Royal Flying Doctor Service, Victoria, is committed to creating a diverse environment and is proud to be an equal opportunity employer. We encourage applications from individuals of underrepresented backgrounds to apply, including but not limited to, those from Aboriginal and Torres Strait Islander, culturally and linguistically diverse and LGBTQI communities.