• Inspire lasting impact by helping supporters leave a legacy through gifts in Wills.
• Build heartfelt connections with donors through meaningful, personalised engagement.
• Champion generosity by delivering exceptional care and driving vital philanthropic support.

The Organisation:

Proudly serving Australians since 1928, the Royal Flying Doctor Service (RFDS) provides emergency aeromedical and allied health services for people in rural and remote Australia. We strive towards improving the health and wellbeing of our rural communities and believe in creating opportunities, so all Victorians have the choice to access essential primary health care services.

About the Role:

The Gift in Will Coordinator builds and maintains relationships with individuals considering a bequest to RFDS Victoria, offering personalised support throughout the process. The role focuses on donor stewardship through direct communication and ensures accurate recordkeeping and administrative support.

Key responsibilities include but not limited to:

• Guide individuals through the full bequest journey—from first enquiry to confirmed commitment—with empathy and care.
• Provide clear, timely information and compassionate support to help donors make informed decisions.
• Deliver thoughtful stewardship through regular touchpoints like thank-you calls, birthday messages, and personalised updates.
• Support the Philanthropy team with admin tasks, including reporting, event logistics, and CRM management.
• Keep supporter records accurate and up to date to enable effective engagement and estate planning.
• Proactively follow up on leads to identify, engage, and convert potential bequest donors.
• Collaborate with internal teams and external partners to strengthen the bequest pipeline and supporter experience.
• Coordinate and attend donor meetings and events, with a focus on regional outreach and community connection.
• Champion a donor-first approach that builds loyalty and deepens philanthropic engagement with RFDS Victoria.
• Cultivate meaningful relationships with current and potential Gift in Will supporters through calls, meetings, written communication, and events.

To be successful, you will need:

• A proactive and self-driven approach, with the confidence to work independently, identify priorities, and take initiative to move tasks and projects forward with minimal supervision.
• Strong organisational skills and the ability to manage multiple projects or activities simultaneously planning effectively, setting achievable deadlines, allocating resources, and tracking progress to ensure timely delivery.
• Clear and professional communication skills, both written and verbal, with the ability to adapt messaging to suit different audiences and build positive, respectful
working relationships.
• A sharp analytical mindset, capable of interpreting data, recognising patterns, and solving problems. You’ll be comfortable assessing situations, making informed
decisions, and exploring new approaches to improve processes and outcomes.
• A relevant qualification in Fundraising, Marketing, Communications, Public Relations, or a related field.
• At least two years of experience in a professional setting, ideally within administration, fundraising, philanthropy, or relationship management.
• An understanding of charitable giving structures, including wills and bequests (preferred but not essential).
• Familiarity with CRM systems, with experience using Raiser’s Edge considered highly advantageous.
• Previous experience working in community health, charity, or the not-for-profit sector is an asset.
• Satisfactory completion of safety screening including a current Drivers’ Licence, National Police Check, and the right to work in Australia.

Our Benefits:

• Access to salary packaging options to reduce your taxable income for all employees, including our casuals
• Purchased leave options available
• Great parental leave benefits in addition to government parental leave.
• Five non accruable Office Closure Leave days each year

The Royal Flying Doctor Service, Victoria, is committed to creating a diverse environment and is proud to be an equal opportunity employer. We encourage applications from individuals of underrepresented backgrounds to apply, including but not limited to, those from Aboriginal and Torres Strait Islander, culturally and linguistically diverse and LGBTQI communities.