This position is responsible for delivering comprehensive administrative support as a key member of the Donor Services function within the Community Fundraising team. The main focus of this role is to foster positive relationships with donors and ensure that they feel valued and informed about their contributions.



This role is offered three days a week working Monday, Wednesday and Friday (22.8 hours a week).



About you

- Understanding of donor management and donor segmentation.
- Proven track record with CRM data entry and database management (Raiser’s Edge desirable).
- Excellent customer service.
- A high level of attention to detail and integrity.
- Good financial literacy, including the ability to undertake donation processing and bank reconciliations.



About the role

- Donor Care & Engagement: Deliver timely, professional donor care across phone, email, mail and face‑to‑face, including managing enquiries and donor acknowledgements.
- Donations, CRM & Administration: End‑to‑end donation processing, accurate data entry and record management, banking administration, and general fundraising administration.
- Fundraising & Operational Support: Support fundraising activities and programs such as regular giving, merchandise, appeals, events and other programs during peak times, while contributing to team activities and assisting with general fundraising tasks.

 

Benefits

- Permanent, part-time role (0.6 FTE – 22.8 hours a week, 8.30am to 4.30pm)
- Salary packaging - up to $15,900 per annum for everyday expenses and up to $2,650 per annum on meals and entertainment expenses
- Novated Lease options 
- Jandakot based office 
- Free parking



About Us

The RFDS provides aeromedical retrieval services and primary health care across the largest health jurisdiction in the world, assisting more than 20,000 patients each year. From our bases in Perth, Broome, Port Hedland, Kalgoorlie and Meekatharra, our crews deliver exceptional health care to every corner of the state and are committed to the highest standards of clinical care, aviation safety and technology.



In 2024 the RFDS launched its new five-year strategy – Above & Beyond – which will lead the service into its centenary year in 2028. With a focus on expanding primary health care, growing profit-for-purpose services, strengthening our workforce, harnessing new technology and addressing our environmental sustainability; the RFDS in WA is striving to make a tangible and positive difference to the health of people in regional WA.



Submit your resume and cover letter by clicking on the ‘Apply Now’ button. 



At RFDS WO, we are committed to ensuring inclusive workplaces where everyone feels valued, respected, and able to contribute. We welcome people from all backgrounds including people of diverse cultures, abilities, gender and sexual identities, beliefs, and those with family or caring responsibilities.



If you require any reasonable adjustments during the application or recruitment process, please let us know, as we are committed to ensuring an equitable and accessible experience for all.



Only shortlisted candidates will be contacted.





Recruitment agencies, we appreciate your consideration. However, we strive to fill our opportunities through direct channels whenever feasible. If we require agency assistance, we will reach out.