Drive continuous improvement in remote primary healthcare.


Join the iconic Royal Flying Doctor Service (RFDS WO) and help us raise the standard of care for remote communities across Western Australia. We’re seeking a skilled Clinical Quality Facilitator to champion clinical excellence, quality improvement, and maintain accreditation across our remote primary health care and dental services, including the newly established Goldfields Health Centre.


If you’re passionate about operational excellence, consumer focus, and stakeholder collaboration—this is your opportunity to make a meaningful difference.


About the Role
As a key member of our Primary Health Care team, you'll lead quality improvement initiatives, support accreditation readiness, and work closely with clinical teams to embed safe, culturally responsive, and evidence-based practices across our services.
Please note: This role involves regular travel to regional sites.


Key Responsibilities
• Lead and evaluate quality improvement initiatives across primary and dental services
• Support NSQHS and RACGP/NGPS accreditation processes and documentation
• Facilitate evidence-based policies, workflows, and patient-centred improvements
• Monitor clinical performance, safety indicators, and service audits
• Support incident reviews, root cause analyses, and risk mitigation strategies
• Engage with ACCHOs, clinical staff, and external partners to enhance service quality
• Contribute to strategic planning and operational reporting


What We’re Looking For
Essential:
• Tertiary qualification in nursing, allied health, public health, or related field
• Extensive experience in primary healthcare quality improvement and accreditation
• Sound knowledge of NSQHS and RACGP/NGPS standards
• Understanding of implementation science and clinical governance frameworks
• Demonstrated ability to lead service improvement in regional or remote contexts
• Strong stakeholder engagement skills, including experience working with Aboriginal communities
• High-level analytical, problem-solving, and report-writing skills


Desirable:
• Experience with Aboriginal Community Controlled Health Organisations
• Understanding of dental services in a primary care context
• Training in clinical auditing, project management, or QI methodologies (e.g., Lean, PDSA)


Benefits
• Permanent, full-time role
• Salary packaging – up to $15,900 p.a. for everyday expenses and up to $2,650 p.a. on meals and entertainment
• Novated lease options
• Hybrid work environment and flexible hours (including work from home)
• Free parking
• Purpose-led workplace culture of teamwork and collaboration


About Us
The RFDS provides aeromedical retrieval services and primary health care across the largest health jurisdiction in the world, assisting more than 20,000 patients each year. From our bases in Perth, Broome, Port Hedland, Kalgoorlie and Meekatharra, our crews deliver exceptional health care to every corner of the state and are committed to the highest standards of clinical care, aviation safety and technology.


In 2024 the RFDS launched its new five-year strategy – Above & Beyond – which will lead the service into its centenary year in 2028. With a focus on expanding primary health care, growing profit-for-purpose services, strengthening our workforce, harnessing new technology and addressing environmental sustainability, the RFDS in WA is striving to make a tangible and positive difference to the health of people in regional WA.


Apply Now
Submit your resume and cover letter by clicking on the ‘Apply Now’ button.


At RFDS, we are committed to fostering a diverse and inclusive workplace where all individuals are valued and respected. We believe diversity enriches our organisation and enhances our ability to serve patients and community. We aim to create a culturally safe workplace that welcomes and embraces diversity and reflects the communities we serve.


Only shortlisted candidates will be contacted.
Recruitment agencies – we appreciate your interest but will reach out if assistance is required.