About Us:

The Royal Flying Doctor Service (RFDS) South Eastern Section is one of Australia’s most trusted providers of 24/7 emergency aeromedical retrievals and essential healthcare for remote, rural and regional communities. We also deliver a wide range of primary and preventative services including GP clinics, mental health support, alcohol and other drug counselling, dental care, chronic disease management and telehealth.

Our Wellbeing Team is dedicated to strengthening the wellbeing of individuals, families, and entire communities—especially in regions where services are scarce. We provide comprehensive mental health, alcohol and other drug, and general wellbeing support across West and Far West NSW. Working alongside Primary Health staff, we deliver care through regular outreach clinics and from our welcoming Wellbeing Places in Broken Hill, Cobar, Dubbo, and Lightning Ridge. Together, we’re helping communities access the wellbeing support they deserve, wherever they live.

About the Role

We’re seeking a friendly, organised, and professional Receptionist to be the welcoming face of our Broken Hill Wellbeing Place. This is a full-time role (Monday–Friday, 9am–5pm) where you’ll greet clients and visitors, keep daily operations running smoothly, and help create a positive, supportive environment for everyone who comes through our doors.

Key Responsibilities:

• Provide a warm, welcoming presence at the Wellbeing Place, ensuring a safe and inclusive environment
• Coordinate appointments, calendars, and meetings, supporting intake and triage processes
• Collaborate with clinicians, committees, and community partners to streamline referrals and service delivery
• Support the team with accreditation, compliance, and reporting requirements
• Record and organise data in spreadsheets and the client information system to support reporting, quality improvement, and evaluation (including event feedback and satisfaction surveys)
• Coordinate consultant documentation and insurance requirements
• Collaborate with the MHAOD team and community members around wellbeing intensives and other wellbeing focused health promotion initiatives
• Provide administrative support including filing, finance assistance, and Microsoft Office/Base connect tasks

About You:

• Demonstrated experience in office administration; experience in a healthcare setting is highly desirable
• Excellent communication skills and the ability to build positive relationships with clients and colleagues
• Capable of working independently as well as part of a collaborative team
• Maintains professional boundaries and upholds strict confidentiality
• Willingness to complete Mental Health First Aid training
• Proficient with computers and confident using scheduling and administrative software
• Holds a valid driver’s license and NSW Working with Children Check

In Return:

You will join a purpose-driven organisation with a strong culture of care and safety. RFDSSE offers:

• A supportive, values-based team environment
• Generous salary packaging (increase take-home pay by up to 10%) 
• Option to enrol in Fitness Passport Membership, which gives you access to an extensive network of gyms, pools and leisure centres across Australia 
• The chance to contribute to meaningful mental health and wellbeing outcomes in a regional community

What's Next? 

For more information: Please call Kayelene Crossing on 0436 634 647 or email kayelene.crossing@rfdsse.org.au

Our Values: Our Values of Reliability, Care, Trust and Safety shape the way we work as individuals, as team members and with the communities we serve.

The RFDS (South Eastern Section) is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, national origin, disability, or protected Veteran status.

The RFDSSE aim to fill vacancies as quickly as possible. This means that we will close the advert as soon as we have found the right candidate and this may be before the published closing date.  We would therefore advise interested applicants to submit an application as early as possible.