Clinical Governance Officer - Credentialing

Make a real impact on patient care by championing excellence in compliance as a valued member of the RFDS Clinical Governance Team!

Classifications

• Admin / Secretarial / Office Support
• Administration
• Permanent / Full Time

Key points

• Join a high-performing team who are passionate about what they do!
• Free Airport Parking
• Great work life balance with flexible work arrangements

Description

Our Clinical Governance Officer - credentialing plays a key role in ensuring all Royal Flying Doctor Service (Queensland Section) (RFDS) clinicians - including Medical Officers, Nurses, Nurse Practitioners, Dentists, Social Workers, Psychologists, and Mental Health Nurses meet credentialing and scope of practice requirements. This role ensures compliance with RFDS policies by coordinating the full credentialing process, including applications, renewals, and updates, as well as maintaining accurate records, databases, and conducting regular audits.
  
In addition to core responsibilities, the role will also provide administrative support to the broader Clinical Governance team. This may involve documentation, maintaining training records, data entry, and assisting with quality improvement initiatives as required.
  
This is an exciting opportunity to join our dedicated, high-performing Clinical Governance team in a permanent full-time role!
  
 Key Duties:

• Coordinate the credentialing committee including liaising with credentialing committee members, preparation of agendas and associated papers, minuting meetings as they occur and the monitoring of action items as outcomes to the meetings
• Liaise with clinicians to complete a smooth credentialing process for RFDS or prospective RFDS clinicians
• Process credentialing applications and variation files via credentialing database C-Gov.
• Screen practitioners' applications and supporting documentation to ascertain their eligibility against RFDS policy, identifying discrepancies in information and conducting follow-ups.
• Process credentialing applications with Queensland Health departments where required.
• Maintain RFDS credentialing online database, C-Gov, and relevant documentation on SharePoint along with the broader clinical governance systems and databases.
• Monitor AHPRA and professional membership expiration and renewals.
• Other duties as directed by the Clinical Governance Manager to meet organisational needs.

To be successful in this role, you will have exceptional interpersonal skills and the ability to build rapport with both internal & external stakeholders alike. You will have a keen eye for detail, excellent time management skills, as well as possess the following:

• Demonstrated experience with credentialing database C-Gov (highly desirable)
• Demonstrated experience in minute taking for senior level meetings including organisation of meetings start to end and tracking of action items
• Proficiency using Microsoft Office applications particularly Word and Excel
• Exceptional written and verbal communication skills, with the ability to communicate and influence effectively with a range of internal and external stakeholders
• Excellent organisational and time management skills with demonstrated ability to establish priorities, manage workloads and identify when to reschedule and reorganise work to reflect changes in priority
• Ability to achieve outcomes autonomously with general supervision as well as within a multidisciplinary team
• Demonstrated ability to quickly learn organisational systems and databases

Why Join Us?

The RFDS is one of the world's largest and most comprehensive aeromedical organisations. The RFDS in Queensland provides excellence in and access to primary health care and aeromedical services across the state. Our emergency retrieval service operates 24 hours a day, seven days a week, delivering the finest care to more than 330,000 Australians each year, that’s one person every two minutes!

In addition to aeromedical retrievals of the critically ill or injured, the RFDS also delivers a broad range of essential primary and preventative healthcare services, including telehealth, mental health, oral health and health promotion.

As the RFDS soars towards its 100th year of providing the finest care, in the furthest corner, we have several innovative initiatives on the horizon. With projects in the pipeline, it’s an exciting time to join the RFDS with many new prospects around the corner!

We value our people, and we are passionate about making a difference for people who live, work and travel in remote, rural, and regional Australia. By joining the RFDS, you will have access to the following:

• Work with a great team of people who are passionate about our purpose and proud of their contribution
• Competitive Base Salary + Superannuation
• Access to generous not-for-profit tax-free benefits up to$18,550
• Free Airport Parking!
• Full Uniform Allocation
• Access to our Employee Assistance Program including counselling, nutrition sessions, financial sessions
• Opportunity to be a part of the iconic RFDS team!
• Our newly launched Fitness Passport (for staff and family members) that provides discounted gym and health center access

Interested? 

For further information regarding this role please contact RFDS Talent Acquisition on 07 38527553 or recruitment@rfdsqld.com.au
  
Applications close on the 9th of May 2025 however; shortlisting will begin before this date. Please do not delay in applying!

Successful candidates will be subject to a Police Check and may be required to undergo a medical assessment and pre-employment drug and alcohol testing.
  
The RFDS acknowledges the Australian Aboriginal and Torres Strait Islander peoples as the first inhabitants of the nation and the Traditional Custodians of the land. The RFDS is committed to eliminating all forms of discrimination in the provision of healthcare. We embrace diversity and welcome all people irrespective of faith, ethnicity, sexual orientation or gender identity.