Functional Application Analyst

Install, configure, monitor and maintain RFDS applications. Join a great team supporting RFDS's future growth strategy.

Classifications

• IT & Telecomms
• Systems Analyst
• Permanent / Full Time

Key points

• Support a purpose-driven business with an iconic history
• Permanent, Full-time role, Brisbane location
• Generous not-for-profit tax-free benefits up to $18,550

Description

Are you ready to make a real impact? Join the Royal Flying Doctor Service (Queensland Section) as a Functional Application Analyst and help shape the future of healthcare for Queensland’s rural and remote communities. 
The Royal Flying Doctor Service (RFDS) is one of the world’s largest and most respected aeromedical organisations. In Queensland, we deliver essential primary healthcare and emergency aeromedical services to more than 330,000 Australians each year—one person every two minutes! Our commitment goes beyond emergency retrievals; we provide vital telehealth, mental health, oral health, and health promotion services, providing the finest care to the furthest corners. 
The Royal Flying Doctor Service (Queensland Section) (RFDS) is looking for a highly experienced, self-motivated, and engaging individual to join the Digital and Technology team in the role of a Functional Application Analyst.
They will be collaborating with end-users, vendors and internal stakeholders to assist with the functional support of the RFDS business critical clinical systems. 

In this role, your key responsibilities will include: 

• Provide support for the applications required by RFDS such as SharePoint, JIRA, Air Maestro, Medical Director, Best Practise and other related applications
• Analyse current workflows and identify areas for improvement, design processes in collaboration to align with business goals
• Assist with configuration and refinement of system functionality to align with revised business processes 
• Liaise with SME’s, technical teams, and the vendor to resolve functional queries and support delivery outcomes 
• Validate that the delivered solution meets functional requirements and assist with UAT as required

This is a permanent, full-time role based in Brisbane. Digital & Technology offers hybrid working arrangements with a mixture of home and office work, as well as regular team days. 

Who are we looking for? 

• A skilled communicator and collaborator, able to engage with diverse stakeholders 
• Complex problem-solving skills and ability to explain technical issues and solutions in simple easy to understand language  
• Experience implementing and supporting clinical or other business systems 
• Associate or Bachelor's degree in Computer Science, Information Technology, System Administration, or a closely related field, or equivalent experience  

Why Join the RFDS (Queensland Section) 
  
At RFDS (Queensland Section), we are deeply committed to positively impacting those who reside, work, and commute in remote, rural, and regional areas of Queensland. As an RFDS team member, you will take pride in knowing that your hard work is instrumental in supporting our operational, corporate and support services teams. By joining the RFDS, you will:  

• Work with a collaborative and supportive team who are passionate about our purpose and proud of their contribution 
• Enjoy hybrid working arrangements  
• Be remunerated with a highly competitive salary + super  
• Have access to generous not-for-profit tax-free benefits up to $18,550, increasing your take-home pay 
• Receive FREE Parking  
• Enjoy a comprehensive orientation program, including an on-site aeromedical base tour 
• Access to our Employee Assistance Program, including counselling, nutrition sessions, financial sessions, and legal advice 
• Private health insurance discounts 
• Novated leasing available 
• Access to a full allocation of a newly launched uniform range at no cost 
• Fitness Passport membership (discounted access to gyms and health centres for staff and families)
• RemServ Rewards, where members receive cashback benefits on purchases from hundreds of leading Australian retailers, including groceries, fashion, technology and travel

The RFDS (Queensland Section) and RFDS (South Eastern Section) collaborate to offer shared D&T support and maintenance services. A unified team from both sections works together in a Shared Service to provide top-notch services to both organisations by utilising our combined expertise.

Interested?  
Apply Now! If you have any questions, please do not hesitate to contact RFDS Talent Acquisition on 07 3852 7553 or recruitment@rfdsqld.com.au.  
  
This role will close on the 6th of February 2026; however, shortlisting will begin before this date. Please do not delay in applying! 
 
Successful candidates will be subject to a police check and may be required to undergo a medical assessment and pre-employment drug and alcohol testing. You must possess a valid, unrestricted Australian Driver's Licence and be able to obtain an ASIC Card.
  
The Royal Flying Doctor Service (Queensland Section) (RFDS) acknowledges the Aboriginal and Torres Strait Islander peoples as the first inhabitants of the nation and the Traditional Custodians of the land. The RFDS is committed to eliminating all forms of discrimination in the provision of healthcare. We embrace diversity and welcome all people irrespective of faith, ethnicity, sexual orientation or gender identity.
  
The RFDS is committed to the protection of human and legal rights, including the rights of children, young people and adults to be safe, heard and cared for. In upholding the Universal Principle, RFDS is committed to creating an organisational environment that ensures Aboriginal and Torres Strait Islander children and their families feel welcome, safe, valued, included and respected.