Systems Support Officer

Advance your system skills by supporting the team with daily operations, issue resolution, and maintenance of the RFDS Dayforce platform.

Classifications

• HR & Recruitment
• HRIS
• Part-time

Key points

• Enjoy work-life balance in a part-time role (0.6 FTE), based nr Brisbane Airport
• Great competitive base salary and tax-free benefits!
• Join a purpose-driven organisation with an iconic history

Description

Are you a detail-oriented problem solver with a knack for systems and a passion for supporting people and technology? If you thrive in a collaborative, fast-paced environment, this 6-month max term role could be the perfect fit for you.
  
We’re looking for a proactive and detail-oriented Systems Support Officer (internally known as People Systems Support Officer) to join the Royal Flying Doctor Service (RFDS) (Queensland) Dayforce Project team. In this role, you’ll work closely with the HRIS & Payroll Lead to ensure the smooth operation of our new HRIS platform, Dayforce. You’ll play a key role in maintaining the health of the system, managing escalations, and supporting the transition to production.
  
Key responsibilities:

• Manage the Dayforce inbox, respond to queries, and provide advice on system use and procedures
• Assist with HRIS security access and user maintenance
• Support data migration between payroll systems (Chris21) and Dayforce
• Participate in transition-to-production activities
• Maintain data integrity through regular audits and database updates
• Assist in developing knowledge articles and procedure documentation

About you:
You’ll bring proven experience as an administrator with a strong grasp of HR systems and a genuine passion for delivering high-quality support. Your well-developed organisational and analytical skills are complemented by clear communication and a collaborative approach, enabling you to help others confidently navigate digital tools and processes.

• Proven experience using HRIS platforms (Dayforce experience highly regarded)
• Demonstrated ability to support and troubleshoot technology systems
• Proficiency in Microsoft Office, particularly Excel
• Experience with people data reporting and analysis
• Strong problem-solving skills and the ability to make sound recommendations
• Excellent communication and interpersonal skills

Why Join the RFDS (Queensland Section)?
At the RFDS, you’ll be driven by purpose not tasks; it's about being part of an organisation where whatever your role, you make a difference each day to people’s lives. You will work in an encouraging team environment, with a leadership dedicated to being genuinely supportive, and prioritising your success. We offer flexibility so you can look after your well-being and commitments, getting the very best from life professionally and personally.

By joining our team, you’ll:

• Receive a competitive salary + tax-free benefits up to $18,550 + Super
• Be part of a collaborative, supportive team passionate about our mission
• Enjoy FREE parking
• Benefit from generous not-for-profit tax-free benefits, increasing your take-home pay
• Experience a comprehensive orientation program, including an onsite aeromedical base tour
• Access our Employee Assistance Program (counselling, nutrition, financial advice, legal support)
• Take advantage of private health insurance discounts
• Have access to novated leasing options
• Receive a full allocation of a newly launched uniform range at no cost
• Access to our newly launched Fitness Passport (for staff and family members)!

Interested?
Apply Now! If you have any questions, feel free to contact Deb Frankel (Talent Acquisition Advisor) at 0484 392 238 or recruitment@rfdsqld.com.au.

Applications close on 30 June 2025, but shortlisting will begin before this date, so don’t delay!

About the RFDS (Queensland Section)
The RFDS in Queensland provides excellence in, and access to primary health care and aeromedical services across the state. Our emergency retrieval service operates 24 hours a day, seven days a week, delivering the finest care to more than 330,000 Australians each year - that’s one person every two minutes. In addition to aeromedical retrievals of the critically ill or injured, the RFDS also delivers a broad range of essential primary and preventative healthcare services, including telehealth, mental health, oral health and health promotion. The RFDS remains committed to providing the finest care to the furthest corner.

The RFDS acknowledges the Australian Aboriginal and Torres Strait Islander peoples as the first inhabitants and Traditional Custodians of the land. We are committed to eliminating all forms of discrimination in healthcare provision and embrace diversity, welcoming all individuals regardless of faith, ethnicity, sexual orientation, or gender identity.

A criminal history check and a valid driver’s licence are mandatory. Pre-employment medical assessments may also be required.