Our services

Aeromedical retrieval

Aeromedical retrieval

Our highly skilled medical team work 24 hours a day, 7 days a week. Medical issues requiring emergency evacuation include motor vehicle and motorbike accidents, broken bones, heart attacks and strokes, sudden and severe chest pain, respiratory failure, snake and spider bites and work related injuries.

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clinic

Clinics in NSW/ACT

Our established clinic program takes around 5,000 clinics to more than 20 remote communities each year. Remote clinics involve us flying medical professionals - doctors, nurses, dentists, mental health team members and specialists, from our bases into rural and remote locations. Providing preventative healthcare services is a key focus for the RFDS SE and can sometimes prevent the need for emergency retrievals.

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Tele-health and Medical Chest

Remote consultation service in NSW/ACT

24/7 remote consultations enable any patient in the network to phone in for advice, either from their own home or from a nurse-run hospital site if one is nearby. A remote consultation is also the initial contact for first-response advice in an emergency, leading to the assessment of the patient and the identification of the next steps required for their care.

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patient in stretcher in aircraft

Inter-hospital Transfers in NSW/ACT

Inter-hospital transfer involves the aeromedical transport of patients between hospital facilities. This usually occurs when patients with serious illness or injury require medical retrieval to a large regional or tertiary centre for definitive care.

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transfer patient

Patient Transfer Service in NSW/ACT

Our team provides a dedicated non-emergency patient transfer service for regional and rural patients, operated from Victoria. This fee paying service enables the fast, comfortable transfer of high, medium and low acuity patients within Victoria and beyond.

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Dentist in the outback

Oral Health Programs in NSW

Oral health affects overall health. We run dental programs from our bases in Broken Hill and Dubbo. From Dubbo TOOTH (The Outback Oral Treatment and Health) program, takes over 200 dental clinics each year to Bourke, Lightning Ridge, Collarenebri and Goodooga. These communities are some of the most vulnerable in the state with low socio-economic factors combining with lack of dental services to adversely affect oral health. Our service out of Broken Hill also provides extensive oral care.

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mental health team

Mental Health in NSW/ACT

Our mental health team visit remote clinics, rural community events like fairs, and attend fly-around clinics. Factors including drought have seen patient referrals recently increase by as much as twenty percent. We see value in patient retention. Follow-up care is made possible by phone, text, Skype, email as well as face-to-face consultation.

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Education in NSW/ACT

Our health team facilitate a number of educational health initiatives aimed at improving the health outcomes in remote, rural and regional communities. Our Education Officer and the aeromedical simulator also travel to schools and community events to teach children about the Flying Doctor.

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Broken Hill RFDS Base

THE CLIVE BISHOP MEDICAL CENTRE
Telephone: 08 8080 3780
Facsimile: 08 8088 1531

Address

Hangar 2, Broken Hill Airport
Broken Hill NSW 2880

Telephone

08 8080 3777

Broken Hill Base is steeped in Australian history, and very much part of the community it serves. As well as health services, we have educational opportunities, a medical centre, a museum and shop. Operations began at the RFDS Broken Hill Base in May 1936. It was here, over sixty years ago, during the Queen's 1954 visit that we received the “Royal" prefix.

From Broken Hill we provide 24 hour emergency retrievals, covering a land mass of approximately 640,000 km². We operate a network of primary health clinics where patients can access community health nurses, dentists, mental health and allied health professionals. Our team offer training for medical and health science students in partnership with the University of Sydney, Department of Rural Health.

The Clive Bishop Medical Centre is located on the base, and offers non-emergency treatment in the areas of family medicine — including immunisations and children's health checks plus men's and women's health — as well as management plans for chronic illness, wound care, skin checks and minor surgical procedures.

Ballera Oil and Gas Process Plant

RFDS Contact information:

c/o RFDS PO Box 463 BROKEN HILL NSW 2880
Telephone: 07 4655 6107
Fax: 07 4655 6483

Since 1986, the RFDS has been under contract to Santos Ltd to provide health services to their employees in the Oil and Gas Fields at Moomba, South Australia, and since 2004, we extended our services to Ballera on the Queensland border. We now offer emergency and primary healthcare to almost 1,200 Santos employees as well as to residents in the surrounding areas.




Bankstown RFDS Base

Address

Hangar 276, Airport Ave
Bankstown Airport NSW 2200

Telephone

02 9791 1199

Bankstown RFDS Base

The RFDS base at Bankstown began operations in July 1994.

Bankstown Base is the home of the Rural Aerial Health Service (RAHS) which the RFDS operates on behalf of NSW Health. While administration and coordination of RAHS flights takes place at the Dubbo Base, the majority of flights are made from Bankstown.

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Dubbo RFDS Base

Address

RFDS Dubbo Hangar, 9R, City Regional Airport, Cooreena Rd
Dubbo NSW 2830

Telephone

02 6841 2555

Fax

02 6882 4555

Dubbo RFDS Base

Dubbo Base, established in 1999, offers a range health services as well as being a top tourism attraction in the area.

Dubbo is home to The Outback Oral Health and Treatment (TOOTH) program, serving the remote communities of Collarenebri, Bourke, Lightning Ridge and Goodooga.

Dubbo conducts inter-hospital transfers, the coordination of flights for the Rural Aerial Health Service (RAHS), as well as emergency retrievals.

Essendon RFDS Base

Address

Cnr. Nomad Rd & Bristol St
Essendon VIC 3041

Telephone

03 9299 5350

Essendon RFDS Base

The Essendon Base began operations in September 1998 as part of a contract with Air Ambulance Victoria to provide pilots, aircraft and engineering services. When that contract ended in 2011 the RFDS Southeast Section established a Non-Emergency Patient Transfer Service (NEPTS) for the people of Victoria.


Launceston RFDS Base


Address

Hangar 90, Launceston Airport, 305 Evandale Road
Western Junction TAS 7212

Telephone

03 6391 0500

Fax

03 6391 8992

Email

enquiries@rfdstas.org.au

Launceston RFDS Base

Launceston Base began operations in 1997. Our initial flight carried a critically ill baby from Wynyard, Tasmania to Essendon for surgery at a Melbourne children's hospital.


Today Launceston base is the home of aeromedical operations serving Tasmania and the Bass Strait Island communities. We deliver aeromedical services for Ambulance Tasmania, they provide medical staff and we provide pilots, engineers and our aircraft.



Mascot RFDS Base

Address

Corner Ross Smith Avenue & Eleventh Street
Sydney Airport, NSW 2020

Telephone

02 8374 2400

Mascot RFDS Base

Mascot Base, established in 2003, supports the provision of air ambulance services across NSW under contract with the Ambulance Service of NSW. This means that RFDS pilots, flying our aircraft, deliver the service with Ambulance NSW medical staff on board.

Moomba Oil and Gas Process Plant

Contact between 7am - 5pm, 08 8678 4414

After Hours: 08 8678 4000, Fax: 08 8678 4460 moomba.nurse@rfdsse.org.au

Since 1986, the RFDS has been under contract to Santos Ltd to provide health services to their employees in the Oil and Gas Fields at Moomba, South Australia.

In 2004, we extended our services to Ballera on the Queensland border. We now offer emergency and primary healthcare to almost 1,200 Santos employees as well as to residents in the surrounding areas.

Bruce Langford Visitor Centre

Opening Hours

Open 7 days, Monday-Friday 9-5, Saturday-Sunday and public holidays 10- 3.

Closed Good Friday, Christmas Day, Boxing Day, New Years Day and Australia Day.

Adults $10.00

Students aged 13 +: $8.00

Family: $24.00 (i.e. 2x Adults, 2x children under 12)

Child: $5.00 (i.e. aged 12 and under)

Group Bookings of 10 + $7.00

Address

RFDS, Bruce Langford Visitor Centre
Airport Road, Broken Hill, NSW, 2880.

Telephone

08 8080 3714

Email

tourbookings@rfdsse.org.au

The Bruce Langford Visitor Centre - Broken Hill

The Bruce Langford Visitor Centre combines a museum, theatre and shop, with interactive displays showing the history of the Service, as well as tributes to the doctors, pilots and flight nurses who work for us and the many community groups and benefactors who support us.

So visit us now and...

  • Tour a working RFDS Base
  • Enjoy a talk by our tour guide
  • View the aircraft in the hangar
  • Watch a unique film in our new 44 seat theatre
  • Shop for special souvenirs
  • Explore the new Mantle of Safety Museum

Today, Flynn's dream is a vibrant reality. The Broken Hill Base is unique because it is one of the only working RFDS bases, located at an airport, open to the public daily. Visitors can tour the Base and explore the Mantle of Safety Museum which showcases over 80 years of remarkable outback history.

All proceeds from admissions and merchandise sales go towards the purchase of new aircraft and vital medical equipment. The Royal Flying Doctor Service is a charitable organisation. We rely on the generosity of the community to continue our life-saving work.

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Dubbo Visitor Education Centre

Opening Hours *Valid until Oct 2017

Tuesday to Saturday from 1pm to 4pm

School Holidays 10am to 4pm

Admission Fees: *Valid until Oct 2017

Adults/Concession/ Students over 12 years: $4.00

Children under 12 years: $2.00

Groups welcome but must be pre-booked by email.

Address

RFDS Dubbo Hangar, 9R Cooreena Road
Dubbo NSW 2830

Telephone

02 6841 2555

Email

enquiries@rfdsse.org.au

Dubbo Visitor Education Centre

Opened in July 2011, the Education Centre at the Royal Flying Doctor Service Dubbo Base is a "must see" attraction.

  • See the live saving work this Australian icon does for people who live, work and travel in remote Australia
  • Hear how Reverend John Flynn visualised a "mantle of safety" over remote Australia more than 80 years ago
  • Learn about the development and operations of the Dubbo Base and see RFDS history and memorabilia
  • See real life medical footage of RFDS doctors, nurses and pilots doing their job
  • Buy a Flying Doctor souvenir from the shop and help keep the Flying Doctor in the air

Our Fleet

Graphic: image

The RFDS South Eastern Section has a fleet of 18 aircraft across our bases. These include Beechcraft King Air B200, B200C and B350C aircraft.

Pilots are called upon to land on anything from regular airfields to Outback airstrips, on dustpans at remote stations and occasionally on remote stretches of highway.

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