Current Robinvale patients

If you are looking for information not included below, please contact the clinic on (03) 5026 1744 or rfdshealthgroup@rfdsvic.com.au

Frequently Asked Questions

Where is the clinic?

The clinic is co-located in the Primary Care Centre Robinvale District Health Service (RDHS), 128 Latje Road, Robinvale.

When is the clinic open?

The clinic is open Monday-Friday from 9am-1pm, 2-5pm.

We are closed all public holidays.

Outside of our operating hours, in case of emergency dial 000 or present to RDHS urgent care.

Who can access services in Robinvale? Can I go to the clinic if I don’t have a Medicare card?

Everyone can access services in our Robinvale clinic. You may still come to the clinic without a Medicare card, however, there may be a small extra charge for your appointment.

It is important to realise there are limits to the number of patients that our doctors can see. We try to minimise wait times and will book appointments as soon as possible for anyone within the Robinvale community.

What is an in-clinic video-conference appointment?

Some of the doctors you might see at the clinic are not located in Robinvale, though they regularly visit.

To make sure we can meet the needs of patients, doctors continue to see patients between trips through in-clinic video-conferencing appointments. This means the doctor will be on a computer screen talking to the patient and a nurse in a room at the clinic. Being in the clinic ensures good internet connectivity and privacy and having a nurse present means patients can still have physical measurements taken, like heart rate and blood pressure.

Anyone can book one of these appointments.

Can I get my pain medication prescription from Flying Doctor GP - Health Group?

Any drugs of addiction (e.g. pain killers or sleeping tablets) will not be prescribed by our health professionals unless clinically indicated, e.g. for post operative or palliative needs.

Feedback and Complaints

At the Flying Doctor, we are committed to providing high-quality, patient-centred healthcare. We welcome feedback from our patients and community, as it helps us continually improve our services.

If you have a compliment, suggestion, concern, or complaint, we encourage you to speak with a member of our team. Wherever possible, we aim to resolve concerns promptly, respectfully, and fairly through our internal complaints process.

Contact Us

Robinvale Health Group
128–132 Latje Road, Robinvale VIC 3549

P: (03) 5026 1744
F: (03) 9429 8311
E: rfdshealthgroup@rfdsvic.com.au

If You Are Not Satisfied

If your concern cannot be resolved through our practice, you may contact the independent health complaints body for Victoria:

Health Complaints Commissioner (Victoria)
P: 1300 582 113
W: Health Complaints Commissioner

Privacy Complaints

Concerns regarding privacy, confidentiality, or the handling of your personal information may be directed to: Office of the Australian Information Commissioner (OAIC)
P: 1300 363 992
W: https://www.oaic.gov.au