Data Analyst
About Us
When people talk about the Flying Doctor, thoughts generally turn to red-bellied planes undertaking rescue missions in the Outback. However, the current Victorian story is one that reflects today's challenges for people living in remote and rural communities across the state. While we do still transport people by air and by road, this work is complemented by a range of primary health services that address the most common issues people living in country Victoria face when accessing health care.
About the Role
Are you passionate about using data to tell meaningful stories and help teams make better decisions? As our Data Analyst (Growth), you will help RFDS Victoria better understand our supporters, partners and communities by turning data into practical insights, clear recommendations and compelling storytelling. You will work closely with our Fundraising & Partnerships, Marketing & Engagement and Strategy & Innovation teams to help them get the most out of their data and identify opportunities to grow our impact.
Based in Richmond and reporting to the Director, Data & Digital Enablement, you will build dashboards, reports and analytical solutions that make information easier to access, understand and use. You will also help improve data quality, support data literacy and contribute to the adoption of modern analytics and AI tools that help RFDS Victoria work smarter and deliver greater impact.
We will review applications and progress suitable candidates throughout the advertising period, so we encourage you to apply as soon as possible.
What you will be doing:
· Work closely with Fundraising & Partnerships, Marketing & Engagement and Strategy & Innovation to understand their goals and turn data into useful insights, recommendations and stories.
· Create and maintain dashboards, reports, performance metrics and self-service analytics tools that make business performance easier to see and understand.
· Analyse customer, donor, fundraising and marketing data to identify trends, opportunities and risks that can improve engagement and revenue growth.
· Use historical and current performance data to support forecasting, planning and investment decisions.
· Evaluate campaign performance and provide recommendations to optimise stakeholder engagement, acquisition, retention and return on investment.
· Support good data quality, governance and reporting standards so information is accurate, reliable and fit for purpose.
· Partner with stakeholders to understand what they need, translate business questions into useful analysis, and present insights in a way that supports decisions and engagement.
· Help grow RFDS Victoria’s data and analytics capability by supporting data literacy and the use of AI-enabled insights and reporting solutions.
About you:
· Experience in data analytics, business intelligence or a similar analytical role.
· Strong analytical and problem-solving skills, with the ability to turn complex data into meaningful insights and practical recommendations.
· Experience working with customer, donor, fundraising, marketing or revenue-related data would be highly regarded.
· Advanced SQL skills and experience working with enterprise data warehouse environments, ideally Snowflake.
· Confidence building dashboards, reports and visualisations using tools such as Tableau or similar BI platforms.
· Knowledge of CRM systems, digital marketing platforms, campaign analytics and performance reporting.
· Strong communication and stakeholder engagement skills, including the ability to explain insights clearly to both technical and non-technical audiences.
· Relevant qualifications in Data Science, Statistics, Economics, Marketing Analytics, Computer Science or a related discipline. Experience using AI tools to generate insights would be highly regarded.
· Satisfactory completion of safety screening including a current Working with Children's Check, National Police Check, and the right to work in Australia.
What working at RFDS can offer you:
· Five non-accruable Office Closure Leave days each year
· Employee Assistance Program (EAP)
· Access to salary packaging options to reduce your taxable income
· Fitness passport – a discounted gym membership to gyms and pools that both you and your family can enjoy
· Access to discounted private health insurance
· Enjoy a full-time role with flexible work arrangements to work from home and at our Richmond office, as well as options for purchased leave.
· Great parental leave benefits in addition to government parental leave.
Need more information?
For any enquiries, please email careers@rfdsvic.com.au
To access the position description and to apply please click the ‘Apply’ to be redirected to our Career Centre.
Applications close on 4pm Wednesday 12 August 2026
Please note that we are unable to accept late applications, or applications submitted via email.
We aim to fill vacancies as quickly as possible. This means that we will close advert as soon as we have found the right candidate, and this may be before the published closing date. We would therefore advise interested applicants to apply as early as possible.
The Royal Flying Doctor Service, Victoria, is committed to creating a diverse environment and is proud to be an equal opportunity employer. We encourage applications from individuals of underrepresented backgrounds to apply, including but not limited to, those from Aboriginal and Torres Strait Islander, culturally and linguistically diverse and LGBTQI communities.
