Our services

stretcher patient being unloaded from aircraft

Aeromedical Retrievals

Emergency flights for victims of accident or serious illness from a remote location. A farmer pinned under a tractor, a child with a snakebite, a motor vehicle accident on a remote dirt road or a sudden severe illness all requiring urgent aeromedical evacuation to a major hospital. On any given day Central Operations will conduct five remote retrievals throughout SA and NT.

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Doctor examining baby

Primary Heath Care

Regular fly-in GP and Community Health Nurse clinics are conducted to remote stations and communities from our Port Augusta Base fortnightly. Primary Health Care Services are also available from RFDS Port Augusta Base to those in living, working and travelling in remote SA and at RFDS Health Services in Marree, Marla and Andamooka. These clinics are staffed by Remote Area Nurses and supported by a modern, fully-equipped 4WD ambulance service.

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child has teeth examined

Oral Health Care Program in SA/NT

Children living in the outback are twice as likely to have a cavity, missing, or filled teeth compared to their city counterparts. The Remote Oral Care Health Program delivers regular dental services and oral health education twice a year to communities without a permanent dentist. Patients receive basic dental treatments and oral hygiene education - services often up to a day's drive away.

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patient on stretcher

Inter-hospital Transfers in SA/NT

RFDS Central Operations conducts around 20 aeromedical transfers every day of patients from a country hospital to a major metropolitan hospital for a higher level of care. Often inter-hospital transfers occur in the middle of the night for patients requiring life-saving organ transplant or a newborn in need of emergency heart surgery at an interstate hospital.

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Utopia women sitting

Mental Health in SA/NT

A Mental Health Outreach Program that enables clinicians to make regular visits to remote communities in Central Australia. Our team of Mental Health Clinicians conduct regular mental health consultations in communities surrounding Alice Springs and beyond in Central Australia.

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students with flight nurse in aircraft

Education & Training in SA/NT

We offer a range of training programs including education for doctors and nurses to keep their emergency skills up to date, as well as First Aid training for people living in remote communities. RFDS Central Operations also offers a range of placements for medical and nursing students.

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doctor on the phone

Telehealth & Medical Chests SA/NT

Radio and telephone medical consultations with a Doctor or Remote Area Nurse for isolated patients. A rostered, on-call doctor is available to take calls 24/7. We also administer Medical Chests to more than 150 remote communities and stations throughout South Australia.

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AEDs

AEDs

The RFDS Medical Chest has evolved over many years to provide pharmaceutical management for medical conditions, not just emergencies, which would be otherwise difficult for people living and working in remote areas to treat. With requests from remote communities, RFDS has determined the benefit of co-locating Automatic External Defibrillators (AEDs) with each RFDS Medical Chest as these will potentially save lives.

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RFDS Pilot Heather Ford sits in the cockpit of a Pilatus PC12. She is wearing a headset and smiling.

Clinic Charter Services

The RFDS has been a preferred provider of clinic charter services in Central Australia for many years, safely transporting NT Health primary and allied health professionals between isolated communities from Alice Springs Base. Following the successful renewal on the NT Government’s supplier panel for the Short-Haul Passenger Air Charter Service, the RFDS has commenced clinic charter services to NT Health in the Top End region operating from its new Darwin Base.

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Aboriginal Health Coordinator

Aboriginal Health Coordinator in SA/NT

The Aboriginal Health Coordinator focuses on providing a service specific to Aboriginal communities in South Australia. The position operates from the Port Augusta Base to liaise with Aboriginal patients of all ages, RFDS staff and health professionals.

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Adelaide RFDS Base

RFDS corporate and operational relocated in September 2016 to a new Adelaide Base constructed as the first tenant in Adelaide Airport's new Aeromedical Precinct adjacent to the main runway off Tapleys Hill Road.

Address

1 Tower Road
Adelaide Airport SA 5950

Telephone

08 8238 3333

Fax

08 8238 3395

Email

enquiries@flyingdoctor.net

Adelaide RFDS Base

The Adelaide Base and its team of Pilots and Flight Nurses provide 24-hour emergency retrievals and inter-hospital transfers, serving all regions of South Australia, as well as the Sunraysia region of Victoria. The Adelaide Base is also home to our Engineering team which conducts heavy maintenance for the aircraft fleet situated across SA. A foundation tenant of the aeromedical precinct at the western end of Adelaide Airport, the Adelaide Base also houses the Executive, Corporate Services, Marketing & PR (fundraising), People & Culture and Health Services teams of the organisation.

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RFDS Darwin Base

Address

10a Lancaster Road
Eaton NT

Telephone

08 8998 9940

Fax

08 8998 9942

Email

enquiries@flyingdoctor.net

Darwin RFDS Base

Darwin Base commenced operations in December 2017. The new purpose-built facility enables the RFDS to fulfil its strategic goal of providing the finest care through the entire north-south corridor of the Northern Territory and South Australia. The Base provides 24-hour emergency evacuations and inter-hospital transfers in addition to regular charter services to NT Health for the transport of health professionals delivering remote fly-in clinics throughout the Top End.

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Alice Springs RFDS Base

Address

28 Davis Drive Alice
Alice Springs

Telephone

08 8958 8600

Fax

08 8958 8680

Email

enquiries@flyingdoctor.net

Alice Springs RFDS Base

The Alice Springs Base provides 24-hour emergency evacuations and inter-hospital transfers by our team of Pilots, Flight Nurses and Engineers. It serves an area of approximately 1.25 million square kilometres from Marla in northern South Australia to Elliot and Barkly Tableland in the Northern Territory, and beyond the border regions of Western Australia and Queensland. Crews also provide regular charter services to NT Health for the transport of health professionals working throughout Central Australia. The Mental Health Services Rural & Remote Areas Program delivered by RFDS mental health clinicians is also based in Alice Springs.

Alice Springs is also home to our award-winning RFDS Alice Springs Tourist Facility, which in recent years has undergone a major redevelopment to enhance its presence and improve the tourist experience for locals and visitors from all over the world. The RFDS Alice Springs Base also benefits from the Bill and Dawn Prior Village of 13 townhouses used as accommodation for staff and visiting clinicians.

Andamooka Health Service

Opening hours: 9am – 5pm Monday to Friday.

Address

Hospital Road
Andamooka, SA 5722

Telephone

(08) 8672 7087

Fax

(08) 8672 7222

Email

andamooka@flyingdoctor.net

Andamooka Health Service

Andamooka Health Service is staffed by two Remote Area Nurses who provide primary health care, home visiting, referrals, 24-hour medical consultation and 4WD emergency ambulance services. 

RFDS remote clinics also provide a platform to promote and deliver other RFDS primary and preventative health programs such as oral health, chronic disease management and mental health care as an extension to the RFDS Primary Health Care Service.

For emergency calls and evacuations call 1800 RFDS SA (1800 733 772)


Marla Health Service

Opening hours: 9am - 5pm Monday - Friday

Address

8 Cockatoo Crescent
Marla, SA 5274

Telephone

(08) 8670 7007

Fax

(08) 8672 7007

Email

marla@flyingdoctor.net

Marla Health Service

The Marla Health Service  is staffed by two Remote Area Nurses who provide primary health care, home visiting, referrals, 24-hour medical consultation and 4WD emergency ambulance services. RFDS remote clinics also provide a platform to promote and deliver other RFDS primary and preventative health programs such as oral health, chronic disease management and mental health care as an extension to the RFDS Primary Health Care Service.

For emergency calls or evacuations call 1800 RFDS SA (1800 733 772)


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Marree Health Service

Opening hours: 9am – 5pm Monday to Friday

Address

First Street
Maree SA 5733

Telephone

08 8675 8345

Fax

08 8675 8385

Email

marree@flyingdoctor.net

Marree Health Service

Marree Health Service is staffed by two Remote Area Nurses who provide primary health care, home visiting, referrals, 24-hour medical consultation and 4WD emergency ambulance services. RFDS remote clinics also provide a platform to promote and deliver other RFDS primary and preventative health programs such as oral health, chronic disease management and mental health care as an extension to the RFDS Primary Health Care Service.


For emergency calls and evacuations call 1800 RFDS SA (1800 733 772)

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Port Augusta RFDS Base

Address

Port Augusta Airport
Port Augusta, SA 5700

Telephone

08 8648 9500

Fax

08 8641 0461

Email

philip.moran@flyingdoctor.net

Port Augusta RFDS Base

RFDS Central Operations’ state-of-the-art Operations Communications Centre is located at Port Augusta Base, from which our Operations Coordinators receive emergency calls, plan and assign all 24-hour emergency retrieval and inter-hospital transfer flights from Adelaide, Alice Springs, Port Augusta and Darwin, whilst also providing after-hours back up for the Broken Hill Base (operated by South Eastern Section).


The Port Augusta Base is headquarters of the RFDS Primary Health Care Service which serves an area of 840,000 square kilometres, providing comprehensive primary health care services to residents in the far west and northern regions of SA. Services include 24-hour tele-health consultations, remote fly-in primary health care clinics offering specialist chronic disease, mental health, oral health, maternal health, breast cancer and community health nurses/clinicians. In addition to our core of Doctors, Pilots, Flight Nurses, Engineers and Operations Coordinators, our Aboriginal Health Coordinator, Community Health Nurses, Lifestyle Advisor, Dentist and Dental Hygienist are based in Port Augusta enabling them to focus on serving people in isolated communities.

Darwin Tourist Facility

Address

39 Stokes Hill Road
Stokes Hill Wharf, Darwin, NT 0800

Telephone

(08) 8983 5700

Email

rfdsdarwin@flyingdoctor.net

RFDS Darwin Tourist Facility brings together two iconic Australian stories: the history of the RFDS and the Bombing of Darwin in 1942. Visitors will be taken into another world with the latest virtual reality and holographic technology. Located at Darwin's historic Stokes Hill Wharf, the facility is operated by the RFDS in partnership with NT Tourism.

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RFDS Alice Springs Tourist Facility

Address

8-10 Stuart Terrace
Alice Springs, NT 0870

Telephone

08 8958 8411

Fax

08 8958 8490

Email

reservations@flyingdoctor.net

RFDS Alice Springs Tourist Facility

The RFDS Alice Springs Tourist Facility is a leading tourist attraction in Central Australia. Set in the original 1939 heritage building which housed the first RFDS Alice Springs Base radio operator, it features a life-size hologram of RFDS founder Reverend John Flynn who takes visitors through the history of the Flying Doctor from 1928 until the present. It also has a café and DocShop.

Our Fleet

Our Fleet

Pilatus PC-12

RFDS Central Operations operates 15 Pilatus PC-12 aircraft capable of carrying two stretchered patients in a full aeromedical fitout. They have a hydraulic lifting device to move stretchers on and off the aircraft through a dedicated cargo door. There are seats for a Doctor, Flight Nurse and one passenger. Four PC-12s are located at our Adelaide Base, three at Port Augusta, with the remainder of the fleet based in Alice Springs.

Pilatus PC-24

RFDS Central Operations will be taking delivery of its first permanently configured aeromedical jet in 2017/18 and has a launch customer option to purchase a second jet for delivery in 2018/19. The Pilatus PC-24 jet will almost halve the flying time of long-haul patient evacuations, as well as provide the capacity to transfer three stretchered patients and clinical staff to any capital city in the country without the need for refuelling.

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