Retention & Development Coordinator

Retention and Development Manager – Sydney office

The Royal Flying Doctor Service of Australia (RFDS) is one of the largest and most comprehensive aeromedical organisations in the world. Using the latest in aviation, medical and communications technology, we deliver extensive health care and 24-hour emergency service to those who live in and travel through remote, rural and regional Australia.

The Royal Flying Doctor Service South Eastern Section seeks to appoint Retention and Development Coordinator based at Sydney. This role will be responsible for the implementation of programs day-to-day fundraising operations in line with organisational plans and objectives. This role will coordinate the delivery of the donor retention program across multiple channels to deliver net income and donor targets. A key focus will be on the optimisation of the direct mail program and the maximisation of gifts through offline, digital and other channels for both regular giving and cash donors.

In your role you will:

• Coordinate creative assets and content for supporter communications across all channels including direct mail, digital, SMS, telephone and print

• Support campaigns across various donor segments by writing briefs, managing data selections, set-up, test and schedule and report on performance

• Work together with the Acquisition team to develop and transition membership to the regular giving program donor journey through optimisation of each touchpoint.

• Monitor and analyse campaign performance and report back to the relevant stakeholders

With experience in supporter retention, loyalty programs and/or customer relationship marketing (CRM) strategies to drive increased engagement, preferably in a fundraising environment, and an understanding of fundraising streams, you will be able to demonstrate your abilities in:

• Successfully supporting a multichannel supporter retention and development strategy

• Writing offline and online materials

• Demonstrated ability to analyse and report on KPIs

To apply: forward your resume, a cover letter outlining how you meet the qualification/skills requirements and copies of your qualifications to careers@rfdsse.org.au

Applications close: 10 January 2020

For more information about the role, email Richard Hatchard on Richard.hatchard@rfdsse.org.au

RFDSSE is an equal opportunity employer

Any published closing dates are estimated, the RFDS SE aim to fill vacancies as quickly as possible. This means that we will close adverts as soon as we have found the right candidate, and this may be before the published closing date. We would therefore advise interested applicants to submit an application as early as possible.