Visitor Experience Customer Service Officer
Visitor Experience Customer Service Officer
Customer service officer and tour guide duties in the Visitor Experience Centre
Classifications
- Hospitality / Travel / Tourism
- Tour Guide & Operator
- Casual
Key points
- Be the face of RFDS
- Do you have a passion for customer service?
- We are seeking individuals who are passionate about tourism
Description
Are you looking for a flexible and fun job working for an iconic organisation?
Do you have a genuine passion for creating truly memorable experiences for visitors to our town?
This is more than just another job it’s a chance to join an iconic business that is 94 years old. Come and join the crew!
The Role
- Bring your passion for history and tourism to life by conducting tours about RFDS aero-medical retrieval, inter-hospital transfer & primary healthcare service (all training will be provided)
- Work with an amazing group of colleagues welcoming visitors and offering a unique experience
- Process entry/ticketing, answering phone, internet and face to face enquiries
- Perform retail sales, inventory management, and presentation of merchandise within a vibrant gift-shop environment
- Deliver customer service excellence to internal and external customers
- Encourage visitors to establish a long-term donor relationship with the RFDS
- A true believer of excellent customer service delivery
- Confident in public speaking or a willingness to develop ability in this area
- Able to work with minimum supervision within a collaborative team environment
- Passionate about working with people
- Computer savvy with register skills, end of day balance and reconciliation
For more information about the position: please contact Andrew Wilson, Visitor Experience Services Manager Ph: 0419 839 739.
To apply visit our website: www.flyingdoctor.org.au/careers. Please include at least two referees in your resume.
Full COVID-19 vaccinations are an essential requirement.
Our Values of Reliability, Care, Trust and Safety shape the way we work as individuals, as team members and with the communities we serve. Do you have the same values and want to be part of a dynamic team?
The RFDS (South Eastern Section) is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, national origin, disability, or protected Veteran status.
The RFDS SE aim to fill vacancies as quickly as possible. This means that we will close adverts as soon as we have found the right candidate, and this may be before the published closing date. We would therefore advise interested applicants to submit an application as early as possible.
