Visitor Experience Customer Service Officer
Visitor Experience Customer Service Officer
Customer service officer and tour guide duties in the Visitor Experience Centre
Classifications
- Hospitality / Travel / Tourism
- Tour Guide & Operator
- Casual
Key points
- Be the face of RFDS
- Do you have a passion for customer service?
- We are seeking individuals who are passionate about tourism
Description
The Royal Flying Doctor Service (RFDS), South Eastern Section is offering a truly unique opportunity to work within one of the largest and most comprehensive aeromedical organisations in the world.
Do you love tourism and engaging with people? If the answer is yes, this may be the perfect job for you. We are seeking individuals who are passionate about tourism, engaging with the public and providing excellent customer service, to join us in Casual Visitor Experience Officer vacancies working in the heritage listed town of Broken Hill.
As a Visitor Experience Officer, your main responsibilities are:
- Be the face of RFDS, welcoming visitors and offering a unique experience.
- Bring your passion for history and tourism to life by conducting tours about RFDS aero-medical retrieval, inter-hospital transfer & primary healthcare service (all training will be provided).
- Process entry/ticketing.
- Answering phone, internet, face to face enquiries.
- Perform retail sales, inventory management, and presentation of merchandise within a vibrant gift-shop environment.
- Deliver customer service excellence to internal and external customers.
- Encourage visitors to establish a long-term donor relationship with the RFDS.
- Assist with special events, promotions, and public relations activities.
- Other visitor experience related duties as required.
- Proven experience in a retail sales or tourism environment are highly desirable.
- True believer of excellent customer service delivery.
- Ability to work with minimum supervision within a collaborative team environment.
- Confidence in public speaking or a willingness to develop ability in this area.
- Proven computer and register skills, end of day balance and reconciliation.
For more information about the position: please contact Susan Williams – Business Manager – Tourism, Corporate Affairs and Fundraising PH: 0412 587 701.
To apply visit our website: www.flyingdoctor.org.au/careers. Please include at least two referees in your resume.
Full COVID-19 vaccinations are an essential requirement.
Our Values: Our Values of Reliability, Care, Trust and Safety shape the way we work as individuals, as team members and with the communities we serve.
The RFDS (South Eastern Section) is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, national origin, disability, or protected Veteran status.
The RFDS SE aim to fill vacancies as quickly as possible. This means that we will close adverts as soon as we have found the right candidate, and this may be before the published closing date. We would therefore advise interested applicants to submit an application as early as possible.
