Clinical Care
The RFDS is committed to providing the best possible clinical care for every patient and works in close collaboration with other health services such as the WA Country Health Service and St John WA to ensure seamless care.
Our health services are accredited to the National Safety and Quality Health Service (NSQHS) Standards, which ensure a nationally consistent level of care that our patients have the right to expect from the RFDS. In addition, our remote GP services are accredited to Australian General Practice Accreditation Limited (AGPAL) standards.
Aeromedical care is provided to RFDS patients by specialist doctors and retrieval nurses. Primary health care is provided by RFDS GPs, nurses, dentists and allied health professionals. Industrial Health services are provided by nurses and paramedics. All RFDS Clinical employees receive ongoing training to ensure they have the skills to manage the full range of clinical situations and patient needs in our unique working environments.
You can learn more about your health care rights by downloading the Australian Charter of Healthcare Rights PDF, available here.
Our performance
The RFDS is committed to making ongoing improvements to our services for the benefit of the health and wellbeing of those who live, work and travel in regional and remote Australia.
As part of this commitment, we measure and report on our performance.
The following indicators demonstrate our current performance in key areas:
Patient satisfaction
Patient feedback helps us understand what's working well and where we can continue to improve. We regularly seek feedback through patient satisfaction surveys, as well as comments and suggestions shared directly with our team.
Your feedback plays an important role in helping us deliver safe, high-quality health care to the communities we serve. Learn more about your health care rights here.
Hand hygiene
Hand hygiene plays an important role in preventing infection and delivering safe, high-quality health care. All RFDS WA clinical team members are required to complete regular hand hygiene training and refresher education as part of our commitment to patient safety.
We also seek feedback from patients about their care experience, including whether they observed good hand hygiene practices during their interactions with our team. This feedback helps us identify opportunities for continuous improvement and maintain high standards of care.
