Intake Support Officer
About Us
The Royal Flying Doctor Service (RFDS) is based at the Launceston Airport, Western Junction. RFDS was officially formed in 1960 but has grown steadily from being a sole aeromedical service to now providing a professional and dedicated team who deliver a holistic health care service across most of the local government areas in Tasmania.
We work in partnership with general practitioners, allied health professionals and local service providers to deliver physical health and mental health programs, as well as an award-winning outreach dental program. Our vision is to improve the health outcomes for all Tasmanians with a specific focus on remote and rural areas.
We are one of six RFDS operating sections (Central Operations, QLD section, South Eastern section, Victorian section, Western Operations and Tasmania section) which make up RFDS Australia. We are Australia’s Most Reputable Charity (Reptrak Charity Survey 2021) and Australia’s Most Trusted Charity (Reader’s Digest Trusted Brand Survey 2021).
About the Role
An exciting full-time opportunity exists for an experienced Receptionist/Administrator/Bookings Coordinator to join our team.
In this position, you will be the point of contact for all phone enquiries and input referrals into the applicable RFDS system (Titanium or Medirecords). In addition to this, you will undertake general administrative duties to support the Primary Health and Mobile Dental programs.
This is an amazing opportunity for the right person, to join a well respected brand such as the Royal Flying Doctor Service. You will be part of a fantastic team who make a difference, which makes this an enjoyable and rewarding place to work.
Remuneration will be dependent on experience and in accordance with the Health Professionals and Support Services Award 2020. RFDS offers some great benefits including salary packaging options, paid professional development, laptop, phone and office space in a great location.
About You
For your application to be considered, you will have:
Previous experience working as a Receptionist/Administrator or Bookings Coordinator
Excellent communication and interpersonal skills
A professional, positive and helpful telephone mannerism
First class customer service skills, with the ability to listen, understand needs, show empathy and act appropriately to meet our consumer/patients needs
Attention to detail
Good organisational skills
Proficient in the use of Microsoft Office, with the ability to pick up new systems quickly
Be able to prioritise and plan your workload
Be a team player with the ability to work autonomously
Other essential requirements for this role are:
Tasmanian Drivers Licence
Current National Police Check,
Working with Vulnerable People Registration and
Up-to-date COVID- 19 vaccinations
How to Apply
Please apply directly through Seek, with your resume and a cover letter addressing the selection criteria detailed above (under the About You section).
To access a copy of the position description, or to answer any questions you may have, please contact Samantha Dhillon, Human Resources Manager at recruitment@rfdstas.org.au
Applications will be treated in confidence and close at 5pm on 24 September 2022.
The Royal Flying Doctor Service is committed to equal employment opportunities, ethical practices and the principles of cultural diversity. We encourage applications from Aboriginal and Torres Strait Islander people.
