Relieving Operations Coordinator

Relieving Operations Coordinator

The Royal Flying Doctor Service, Western Operations (RFDS-WO) has an outstanding history of service and excellence in aero-medical and primary health care. As one of Australia’s most iconic brands, the RFDS-WO performs lifesaving work across Western Australia every hour of every day. RFDS-WO is experiencing record demand for its services and undergoing an exciting period of growth and transformation.

We are searching for Relieving Operations Coordinators to join the RFDS team based at the Jandakot base on a full-time fixed-term basis, for an initial 12 month period.

The roles will be responsible for the effective coordination of key aeromedical resources to ensure the highest level of service is delivered. This will be achieved in collaboration with operational aviation & clinical teams, through assessment and judgement to identify all relevant factors.

Key Responsibilities

• Provide outstanding consumer service in handling all incoming communications, including requests for medical evacuations and consultations
• Process flight requests to meet response time measures for all patients, determined by clinical priority
• Constantly assess crew and aircraft availability, environmental and operational limitations
• Organise charter evacuations
• Make decisions on flight tasking using all relevant information to guide decisions
• Identify departure and arrival times and maintain effective communications with the operational crew
• Coordinate returning patient flights (repatriations) including liaison with the discharging hospital
• Maintain vigilance with regard to all operational communication systems/mediums – including VHF/satellite phones & email
• Administrative tasks as outlined in Standard Operating Procedures and by Line Managers
• Cover all types of leave

As the successful candidate, you must have:

• A demonstrated ability to deliver operational outcomes in cooperation with partner agencies
• Excellent communication, facilitation and negotiation skills
• Experience in working within a fast-paced operational environment or a similar field
• Excellent time management skills
• The ability to be adaptable and flexible in your approach as well as being solution focussed at all times

How to apply:

This is an opportunity to develop your career with an organisation that is undergoing an exciting phase of growth and making a difference to the lives of West Australians. We offer competitive remuneration with salary packaging.

You will have job satisfaction knowing that contribute to a dynamic team of professionals whose priority is delivering the highest of patient care and outcome.

For further information on working for the Royal Flying Doctor Service (Western Operations) please visit https://www.flyingdoctor.org.a... (Western Operations) is committed to providing aeromedical services across Western Australia. By ensuring our workforce is fully vaccinated against COVID-19, we are helping protect our people and our patients; and safeguarding our 24/7 service delivery. If you are a successful candidate for a position with our team, being vaccinated against COVID-19 will be a term of your employment conditions.RFDSWO is an Equal Opportunity Employer, and we encourage Aboriginal and Torres Strait Islander peoples, people from culturally diverse backgrounds and people with disabilities to apply.

Please note applicants require the right to work in Australia, and only shortlisted candidates will be contacted

This position operates on a rotational roster including nights, day, weekend and public holiday shifts