Operations Coordinator
About the Royal Flying Doctor Service South Australia & Northern Territory
Australia’s most trusted charity, Royal Flying Doctor Service (RFDS SA/NT) provides 24-hour emergency, aeromedical and primary health care services to those who live, work and travel in rural and remote Australia. Serving South Australia and the Northern Territory, the team at RFDS SA/NT exists to support happier and healthier Australians no matter where they live, work or play.
Our very own Operations Communications Centre (OCC) team connects with the remotest corner of SA/NT every day to turn calls for help into coordinated responses. We have a team of operations coordinators working around-the-clock shifts to manage approximately 850 inbound and outbound calls every day (more than 300,000 calls a year).
About this Opportunity
As our next Operations Coordinator, you will liaise with RFDS SA/NT teams, community first responders, outback stations, our health partners and emergency services to arrange several vital services, from medical assistance to aircraft refuelling requirements, airstrip reports, ambulance confirmations, landing times and so much more!
Reporting directly to the Operations Manager, Operations Communication Centre, you will be the eyes and ears in the background, providing the ever so valuable logistical and communication support to ensure our services are provided as efficiently and effectively as possible.
You will be the heartbeat of communications at RFDS SA/NT and receive emergency calls, plan and assign aircraft and crews to emergency retrievals, inter-hospital transfers and remote clinic flights from bases in Adelaide, Alice Springs and Port Augusta.
This full time position based at the Port August Airport will work 12-hour shifts on a 24/7 rotating roster, offering a work life balance of two day shifts, two night shifts followed by four to six days off.
About You
You are:
- An astute communicator via verbal and written methods.
- Highly organised, reliable and responsive.
- A natural problem-solver with an ability to determine priorities under pressure with minimal guidance.
- Well versed across the Microsoft Office suite of applications.
- Willing to undertake shifts operating within a 24/7 rotating roster, including weekends and public holidays.
Our Benefits
As part of our team, you can expect to be provided with challenging, interesting work and be supported to achieve your best. RFDS SA/NT offers a supportive environment where our people are valued, and professional development is encouraged.
In addition, we also offer:
- Relocation assistance package.
- Learning Management System.
- Employee Assistance Program
- Comprehensive orientation program for new starters.
- Reward and Recognition system.
- 6 days paid time dedicated to training and development.
- 6 weeks annual leave per year for full time Operations Coordinators.
- Generous annual salary packaging options to reduce your taxable income including:
- packaging up to $15, 899 of your salary towards loans, rent and bills
- packaging of an additional $2,650 of your salary via a meal and entertainment card.
Further Information
To view the Position Description, please click here.
For a confidential discussion about the role, please contact Nikki Johnston - Operations Manager, Operations Communication Centre via 0475 225 993.
For any questions in relation to the recruitment process, please contact Emily Pickles – People and Culture Coordinator on 0410 923 586
Applications close at 11:59pm on Sunday 7 January 2024.
Please note that we are unable to accept late applications, or applications submitted via email.
RFDS SA/NT has mandatory vaccination requirements. Please contact us if you would like to know more.
Please note, we reserve the right to appoint to the position before the published closing date. Interested applicants are encouraged to submit an application as early as possible!
RFDS SA/NT is an equal opportunity employer that fosters a positive culture and offers a diverse, safe and supportive work environment. Aboriginal and Torres Strait Islander Applicants are encouraged to apply.
