Operations Coordinator - Permanent, Full-Time

Operations Manager – Operations Communications Centre

• Integral leadership role at Australia’s most trusted charity
• Excellent remuneration and salary packaging benefits
• Full time, permanent role - Flexible work location between Adelaide and/or Port Augusta

About the RFDS (Central Operations)
Saving and improving lives for over 90 years, the Royal Flying Doctor Service of Australia (RFDS) is a leader in the delivery of emergency aeromedical and community health care services to rural and remote Australia.

Serving South Australia and the Northern Territory, the team at RFDS Central Operations exists to support happier and healthier Australians, no matter where they live, work or play.

We continually invest in our people, infrastructure, and technology to improve our patient-centred care.

About this Opportunity
Working in a challenging, fulfilling and rewarding environment, our Operations Manager will lead and manage the strategic and day-to-day operations of the RFDS Operations Communication Centre (OCC). This role is critical to RFDS’s operational service delivery across South Australia and Northern Territory. The successful incumbent will be required to:

• Ensure resources and operational requirements are appropriately managed to meet service delivery agreements and key performance indicators
• Oversee aircraft coordination and patient transport services in line with national requirements and community expectations
• Lead, motivate and guide multiple operational staff to meet operational and organisational objectives, whilst championing the values of the RFDS
• Collaborate with Executive General Management in relation to significant regulatory matters, operational performance and tender/contract management requirements
• Identify, assess and mitigate potential risks through the development, delivery and continual review of the operational risk management plan
• Prepare regular performance reports and utilise data to identify risks and opportunities across RFDS’ OCC functions
• In conjunction with the base/OCC leadership team, manage service budgets and provide budget stewardship for required services, projects and programs

To be successful in this role, you will have:

• Extensive experience in managing complex operational requirements within a healthcare or emergency services setting
• Experience in leading and managing call receipt, dispatch and coordination centres.
• Demonstrated experience in successfully influencing, building and managing internal and external relationships and coordinating teams with diverse interests to achieve agreed objectives
• Astute leadership, management and communication capabilities coupled with a passion to serve regional and remote communities.
• Advanced knowledge and proficiency in contemporary computer software
• Knowledge of patient safety standards, governance requirements and risk mitigation strategies in a healthcare setting.
• As part of our team, you can expect varied, challenging and interesting work, providing you with the opportunity to utilise your outstanding operational talents. We offer attractive remuneration including salary packaging benefits.

Please note that this position can be based at Port Augusta with relocation assistance available OR based at Adelaide Airport with regular travel to Port Augusta.

Further Information

To access the position description, please click here.

For a confidential discussion about the role, please contact Jess Symes, Talent Acquisition Partner via (08) 8238 3309 or jess.symes@flyingdoctor.net

Applications close at 11:59pm on Monday 20th March 2023.

The RFDS has mandatory vaccination requirements.

Please note, we reserve the right to appoint to the position before the published closing date. Interested applicants are encouraged to submit their application as early as possible.

The Royal Flying Doctor Service is an equal opportunity employer that fosters a positive culture and offers a diverse, safe and supportive work environment