IT Service Desk Officer
About the Royal Flying Doctor Service South Australia / Northern Territory (RFDS SA/NT)
We are trusted leaders in providing aeromedical and primary health care services to people in remote, rural and regional locations across South Australia and the Northern Territory. Our five-year Strategic Plan is focused on growing as an innovative, responsive and better-connected health service provider for all Australians.
Watch stories about our people, patients and the communities we serve at finestcare.com.au
About this Opportunity
Reporting directly to the Service Desk Lead, as the IT Service Desk Officer, you will be motivated to provide customer focused support and services to RFDS Central Operations.
We believe our people – all of our people – keep the Royal Flying Doctor Service flying.
Specifically, you will:
- Be motivated to provide timely support in person, via phone and remotely.
- Diagnose and solve IT and equipment related issues.
- Maintain the network, equipment and software.
- Find ways to improve technical supported procedures.
About You
You are:
- Customer and solution focused.
- Equipped with an in-depth understanding of hardware installation and basic fault-finding techniques.
- Proactive with exceptional problem-solving skills.
- Flexible in relation to work hours and locations.
To be considered for the role you require:
- IT industry experience supporting VMware, Windows Servers, Remote Desktop Services/Citrix in a WAN environment, PC’s, Thin Clients and Mobile Devices.
- Demonstrated experience in managing small IT projects which improve efficiency in technology and processes. Ideally you have experience supporting an IT Help Desk.
Our Benefits
As part of our team, you can expect to be provided with challenging, interesting work and be supported to achieve your best. The RFDS offers a supportive environment where our people are valued, and professional development is encouraged.
In addition, we also offer:
- Hybrid working arrangements.
- Free onsite parking.
- Remote allowances for working in rural and remote areas.
- Employee Assistance Program.
- Comprehensive orientation program for new starters.
- Generous annual salary packaging options to reduce your taxable income including:
- packaging up to $15, 899 of your salary towards loans, rent and bills,
- packaging of an additional $2,650 of your salary via a meal and entertainment card.
Further Information
To access the position description, please click here.
For a confidential discussion in relation to the position, please contact George Fotoulis, IT Service Management via 0458 175 590.
For a confidential discussion in relation to the recruitment process, please contact Matilda Gilfillan, Talent Acquisition Partner via (08) 8238 3309.
Applications close at 11:59pm on 4 October 2023.
Please note that we are unable to accept late applications, or applications submitted via email.
The RFDS has mandatory vaccination requirements. Please contact us if you would like to know more.
Please note, we reserve the right to appoint to the position before the published closing date. Interested applicants are encouraged to submit an application as early as possible!
The Royal Flying Doctor Service is an equal opportunity employer that fosters a positive culture and offers a diverse, safe and supportive work environment. Aboriginal and Torres Strait Islander Applicants are encouraged to apply.
