Change Specialist - TEMRS Project

• Join our dynamic team supporting workforce and operational capability in the Northern Territory
• Full-time, Fixed Term position located in Darwin
• Attractive remuneration and salary packaging benefits

About the Royal Flying Doctor Service South Australia / Northern Territory (RFDS SA/NT)

We are one of Australia’s most trusted and respected health and aeromedical service providers, delivering essential care to people across remote, rural and regional communities throughout South Australia and the Northern Territory.

As part of our ongoing strategic and operational activities within the Northern Territory, we are focused on strengthening our workforce and enhancing capability across the region.

Our five-year Strategic Plan prioritizes building innovative, responsive and better-connected services that improve health and wellbeing outcomes for all Australians. You can watch stories about our people, patients and the communities we serve at rfdsnt.com.au

About this Opportunity

The Royal Flying Doctor Service SA/NT is preparing for the implementation of the Top End Medical Retrieval Service (TEMRS), creating an exciting opportunity for an experienced Change Specialist to join the dedicated project team. 

Reporting to the Project Manager, you will play a pivotal role in providing specialist advice, guidance and support for the people and change management aspects of this significant service mobilisation, supporting workforce readiness, stakeholder engagement, communication, and the successful transition to new ways of working. 

Working closely with project teams, leaders, People and Culture, Communications and key stakeholders, you will provide expert change management advice and support, helping to build organisational readiness, identify and mitigate change-related risks, and foster engagement and adoption across the organisation. 

This is an opportunity to contribute to a major service mobilisation that will support RFDS SA/NT to continue delivering vital aeromedical and healthcare services across the Northern Territory.

Your responsibilities will include:

• Develop an understanding of RFDS SA/NT operations to support safe, practical and effective change delivery
• Partner with the project team to support TEMRS change delivery
• Conduct change impacts, readiness and risk assessment, implementing practical mitigation strategies to support successful transition and adoption
• Coordinate change control processes, including documentation, approvals and governance requirements
• Ensure approved changes are accurately reflected in project plans, schedules and supporting documentation
• Integrate change activities and milestones into overall project delivery plans
• Prepare change reports and provide updates on progress, risks, impacts and adoption outcomes
• Manage priorities, timelines and stakeholder expectations while maintaining compliance with project governance and change management framework
• Partner with stakeholders to deliver communications and engagement activities that support change adoption
• Facilitate stakeholder consultation and engagement to support change planning, address concerns and encourage workforce participation
• Build strong relationships with stakeholders to foster collaboration and support successful change initiatives
• Engage stakeholders to understand business needs, impacts and risks, and incorporate feedback into change planning and implementation
  
• Support leaders to effectively communicate, engage and guide their teams through change initiatives
• Plan and deliver stakeholder engagement activities, including forums, workshops and briefings, to support effective change implementation

The position is fixed term until 31 March 2028.

About You

You are an experienced change professional who is comfortable working in complex, fast-moving environments and supporting people through significant periods of transition.

You combine strategic thinking with a practical, hands-on approach and understand that successful change relies on strong stakeholder engagement, clear communication, effective leadership and a genuine understanding of how change impacts people in practice.

You are confident working with executives, leaders, project teams and frontline employees and can quickly build trusted relationships across diverse stakeholder groups.

You will bring:

• Demonstrated experience delivering organisational change initiatives in complex environments
• Proven ability to conduct change impact and readiness assessments and develop change management plans
• Experience supporting workforce transitions, service transformations, restructures or large-scale and complex change programs
• Strong stakeholder engagement skills, with the ability to build effective relationships across all levels of an organisation
• Experience working with project teams, vendors and external partners to achieve successful outcomes
• Excellent organisational and time management skills, with the ability to manage competing priorities and deadlines
• Strong written and verbal communication skills, with the ability to tailor messaging to diverse audiences
• Demonstrated analytical capability to identify risks, assess impacts and recommend practical solutions
• Experience facilitating consultation, engagement and feedback activities to support change adoption
• Proficiency in project management and collaboration tools, with the ability to work effectively in a project delivery environment

Relevant tertiary qualifications in Organisational Psychology, Organisational Development, People and Culture, Business, Management or a related discipline are desirable. Significant relevant experience in organisational change, workforce transformation or leadership advisory may also be considered.

Formal change management training or certification such as Prosci/ADKAR, APMG Change Management, Kotter, Lean Change or another recognised change methodology will be highly regarded.

Experience within healthcare, aviation, emergency services or another safety-critical environment will be viewed favourably, as will experience working with industrial and workforce relations considerations and engaging with diverse community groups during organisational change.

Our Benefits

As part of our team, you will be supported to achieve your best while contributing to meaningful work that makes a real difference.

We offer:

• Generous salary packaging options of up to $15,899, plus $2,650 for meals and entertainment
• Competitive remuneration
• Flexible work arrangements
• Employee Assistance Program
• Reward and recognition programs
• Learning and development opportunities
• Comprehensive onboarding program

Further Information

To access the Position Description please email TEMRSRecruitment@flyingdoctor.net.

For a confidential discussion about the role, please contact Robyn Lacey on 0475 045 346

For recruitment enquiries, please contact Nadia Hewage on 0448 911 245

Applications will be reviewed and shortlisted as they are received. Candidates are encouraged to apply promptly, as interviews may commence during the advertising period and the organisation reserves the right to appoint at any stage of the recruitment process.

The Royal Flying Doctor Service is an equal opportunity employer that fosters a positive culture and offers a diverse, safe and supportive work environment. Aboriginal and Torres Strait Islander Applicants are encouraged to apply