Complaints / Compliments / Feedback
The RFDS takes consumer complaints, compliments and general feedback (example: advice, suggestions for improvements) very seriously. As an opportunity to improve our service, RFDS encourage our consumers to provide their feedback/comments. This will assist RFDS fulfil its mission and to continue to make improvements into the future. We will endeavour to resolve all complaints promptly wherever possible and will refer the issue to the appropriate Operational Section for resolution where required.
Complaints, compliments or your general feedback can be emailed to us on: services@rfdsno.com All responses will be treated with strict confidentiality and will only be used by RFDS to improve our service delivery.