Privacy Policy
Introduction.
The Royal Flying Doctor Service of Australia* (“RFDS”) provides a not-for-profit charitable service providing aeromedical emergency and primary health care services together with communication and education assistance to people who live, work and travel in regional and remote Australia.
Your privacy is important to us. RFDS* is bound by the Privacy Act, including the National Privacy Principles. This policy explains how we collect, use, hold and disclose information about individuals. In addition to this policy we may on occasion provide you with specific advice about how we use and disclose particular information that we collect from you.
If you have any questions relating to this privacy policy please contact appropriate RFDS Section in your State or RFDS National Office.
We may vary this policy from time to time.
- The Royal Flying Doctor Service of Australia consists of the Australian Council of the Royal Flying Doctor Service of Australia ACN 004 213 067, RFDS Central Operations (SA & NT), RFDS South Eastern Section, RFDS Queensland Section, RFDS Western Operations, RFDS Victorian Section (Marketing) and RFDS Tasmanian Section, [insert any other Sections which are separate legal entities]. This policy applies to each of those bodies individually. References to "Royal Flying Doctor Service of Australia", "RFDS" and "we", "us" or "our" are to be interpreted accordingly.
What information does RFDS collect about you?
You need not disclose your identity to RFDS in order to use some parts of this website. However, in order for you to access or receive some of the materials on this website, or related services, it may be necessary for us to collect personal or sensitive information.
The types of information we ask you for will depend on the type of materials or service you have requested and may include the following:
- your name, address and other contact information; and
- your credit card details - e.g. where you wish to make a donation.
If you do not give us the information we require, it may affect our ability to provide the materials or services that you have requested. We will usually collect your personal information directly from you, unless it is not reasonable or practical to do so, or you have consented to us obtaining the information from someone else (eg your accountant or financial advisor, if you are considering making a bequest).
Use and disclosure of your personal information?
We only use personal or sensitive information that we collect for the purposes for which it was collected (which will normally be obvious at the time we collect it), including to provide you with information, materials and services, or as otherwise permitted or required by law.
We will not disclose your personal or sensitive information to any third party except:
- to our agents, contractors or third party service providers that provide financial, administrative or other services where such disclosure is necessary to allow us to provide the material or services you requested;
- as permitted or required by law; or
- when you consent to the disclosure.
Information security
We take all reasonable steps to protect your personal and sensitive information from misuse, loss, unauthorised access, modification and disclosure.
We take reasonable steps to hold your information secure in an electronic or physical form. For example, only staff needing access to the information are allowed access. Your information is stored in secured premises or in electronic databases requiring logins and passwords. All staff having access to confidential information are subject to confidentiality obligations.
You should be aware that there are inherent risks associated with the transmission of information via the Internet. If you are submitting personal details, credit card numbers or other information over the Internet, please be aware that, while all reasonable efforts are made to secure information transmitted to this website, there is a possibility that information you submit could be observed by a third party while in transit.
We are not responsible for any unauthorised disclosure or misuse of your information that may occur in transit.
Privacy and links to other websites
This site contains links to websites operated by third parties. RFDS is not responsible for the privacy practices of third parties.
Access and correction
You may request access at any time to any personal or sensitive information we hold about you. We will process your request within a reasonable time. There is no fee for requesting access to your information. However, we may charge you the reasonable cost of providing access. You may ask us at any time to correct personal information held by us about you, which you believe is incorrect, not complete or out of date. We may refuse to provide access to information about you where the National Privacy Principles allow us to do so.
Contact details
If you have any questions, concerns or complaints about our privacy policy or practices or would like more information, please
email the Privacy Officer
Dated: September 2009