Quality, Risk & Compliance Manager

Date published

10 Jul 2024

Applications close

24 Jul 2024



- Join Australia’s most reputable and trusted charity
- Enhance RFDS VIC’s quality, risk and compliance culture
- Full-time ongoing, Richmond/hybrid location, salary packaging offered

The organisation

When people talk about the Flying Doctor, thoughts generally turn to red-bellied planes undertaking rescue missions in the Outback. However, the current Victorian story is one that reflects today's challenges for people living in remote and rural communities across the state. While we do still transport people by air and by road, this work is complemented by a range of primary health services that address the most common issues people living in country Victoria face when accessing health care.

Our services:

· Help overcome the burden of distance
· Enable people to receive care in their own community
· Help people take control of their own health
· Help overcome isolation

The business unit

RFDS Victoria’s Corporate Services team is responsible for delivering enterprise-wide functions that deliver business support service based on specialised knowledge, best practice and technology to serve our internal customers in the delivery of departmental strategic objectives.

The team delivers specialist analysis and advice to inform department decision making. It also provides quality assurance controls through key corporate functions such as financial and risk management and oversight of the organisation’s Quality Management System.

The position

Reporting to the General Manager, Corporate Services, the Manager Quality, Risk & Compliance is responsible for working to continuously enhance the maturity of RFDS VIC’s organisational wide quality, risk and compliance culture. This role is also responsible for ensuring RFDS VIC fosters and embeds high-quality service standards while meeting obligations and delivering exceptional client experience that is evidence based and outcomes orientated.

Key tasks and accountabilities include:

- Managing a team to effectively deliver a range of quality, risk and compliance activities
- Collaborating with the Clinical Governance Lead and Health Safety & Wellbeing Manager to achieve the highest standards
- Establishing and maintaining operating policies and standards
- Assisting in embedding quality, risk, compliance and clinical safety into RFDS culture
- Preparing documents, reports and advice at Board and Executive level
- Improving robust systems and processes in quality improvement, risk management, incident management and information management

Skills and experience required:

- Demonstrable experience in leading a team fostering quality, risk and compliance practices
- Project and change management skills
- Understanding of quality improvement methodology in a healthcare setting
- Analytical skills using data to make informed decisions
- Proven experience in accreditation, auditing, service review and implementing actions

Why join the Royal Flying Doctor Service:

- Work for Australia’s most reputable charity (11 out of 12 years) and most trusted charity (last 3 years)
- Work for your community helping overcome the burden of distance, enabling care in the community, helping people take control of their own health and overcoming isolation
- Access to salary packaging for all employees
- Supported opportunities to work at different locations across the state.
- Great parental leave benefits

Mandatory requirements:

In line with RFDS Victoria’s mandatory policies, all employees are required to undergo a National Police Clearance, hold a Working with Children Check and have 3 * Covid vaccinations and annual influenza vaccination.

For any questions or a confidential chat, please call David Rogers, People & Culture on 03 8412 0495.

Applications close on Wednesday 24 July 2024 at 5pm.

The Royal Flying Doctor Service, Victoria, is committed to creating a diverse environment and is proud to be an equal opportunity employer. We encourage applications from individuals of underrepresented backgrounds to apply, including but not limited to, those from Aboriginal and Torres Strait Islander, culturally and linguistically diverse and LGBTQI communities. Please note all applicants require the right to work in Australia.