IT Service Desk Support

Date published

17 Nov 2022

Applications close

09 Dec 2022


Port Augusta

Job ID


About the Royal Flying Doctor Service Central Operations (serving SA/NT)

Saving and improving lives for over 90 years, the Royal Flying Doctor Service of Australia (RFDS) is a leader in the delivery of emergency aeromedical and community health care services to rural and remote Australia.

Serving South Australia and the Northern Territory, the team at RFDS Central Operations exists to support happier and healthier Australians, no matter where they live, work or play. We continually invest in our people, infrastructure and technology to improve our patient-centred care.

About this Opportunity

We are currently seeking applications from candidates experienced in IT Service Desk Support. Reporting to the Service Desk Lead, you will work from our Port Augusta facility.

The IT Service Desk Support/ Administrator is responsible for providing customer focused help desk IT support and services to RFDS Central Operations. This includes, but is not limited to, providing timely support in person, via phone and remotely, diagnosing and solving IT and equipment related issues, maintaining the network, equipment and software, and finding ways to improve technical supported procedures.

About You

You have a customer focussed approach to service delivery, with an in depth understanding of hardware installation and basic fault-finding techniques. You are proactive with exceptional problem-solving skills and a flexible approach to work hours and locations.

You have IT industry experience supporting VMware, Windows Servers, Remote Desktop Services/Citrix in a WAN environment, PC’s, Thin Clients and Mobile Devices with experience in CCTV and Building access control system administration. You have a solid understanding of hardware installation and basic fault-finding techniques. In addition, you have demonstrated experience in managing small IT projects which improve efficiency in technology and processes. Ideally you have experience supporting an IT Help Desk.

For further information please contact Jane Longmire, Talent Acquisition Partner on 0498 317 202.

For the position description and to apply please click HERE  to be redirected to our Careers Centre.

Applications close Friday 9th December 2022

The RFDS has mandatory vaccination requirements. This role requires a current unrestricted Australian driver’s licence and the incumbent will be required to be eligible to hold an ASIC card.

Please note, we reserve the right to appoint to the position before the published closing date. Interested applicants are encouraged to submit their application as early as possible.

The Royal Flying Doctor Service is an equal opportunity employer that fosters a positive culture and offers a diverse, safe and supportive work environment. Aboriginal and Torres Strait Island applicants are encouraged to apply.