- Work for Australia’s most trusted and iconic charity
- Full-time, permanent position available
- Access to salary packaging options to reduce your taxable income

The Organisation
Proudly serving Australians since 1928, the Royal Flying Doctor Service (RFDS) provides emergency aeromedical and allied health services for people in rural and remote Australia. We strive towards improving the health and wellbeing of our rural communities and believe in creating opportunities, so all Victorians have the choice to access essential primary health care services.

About the Role
As the Clinical Services Improvement Manager, you will lead initiatives that enhance the quality, safety, and efficiency of RFDS Victoria’s clinical services. This role is ideal for someone who thrives on leading change, engaging stakeholders, and driving continuous improvement across diverse healthcare settings.

Key responsibilities include but are not limited to:
- Lead service redesign and improvement initiatives to optimise clinical programs and patient outcomes.
- Coach and support multidisciplinary teams and committees to embed best practice and innovation.
- Ensure compliance with accreditation, regulatory, and legislative standards across all clinical services.
- Analyse clinical and operational data to identify trends, inform decisions, and guide strategic planning.
- Prepare reports, dashboards, and business cases to support organisational performance and improvement.

To be successful, you will need:
- Proven experience leading service improvement projects and using project management tools
- Tertiary qualifications in Health Administration, Nursing, Paramedicine or related field
- Minimum 5 years of clinical experience, including in a supervisory or managerial role
- Strong knowledge of healthcare systems, safety standards, and quality frameworks
- Ability to influence and engage a wide variety of leaders and teams
- Postgraduate studies in Health Management or Quality Improvement (desirable)
- Experience in complex healthcare settings and familiarity with digital health tools (desirable)
- Satisfactory completion of safety screening including a current Driver’s Licence, National Police Check, and the right to work in Australia

Our Benefits
- Employee Assistance Program (EAP)
- Salary packaging: up to $15,900 for everyday expenses + $2,650 for meals each Fringe Benefit Tax year
- Five non-accruable Office Closure Leave days each year
- Fitness passport – a discounted gym membership to gyms and pools that both you and your family can enjoy
- Enjoy a full-time role with flexible work arrangements to work from home and at our offices, as well as options for purchased leave
- Great parental leave benefits in addition to government parental leave

Need more information?
For any enquiries, please email careers@rfdsvic.com.au

To access the position description and to apply please click the ‘Apply’ to be redirected to our Career Centre.

Applications close on Sunday 23rd of November 2025.

Please note that we are unable to accept late applications, or applications submitted via email.

We aim to fill vacancies as quickly as possible. This means that we will close advert as soon as we have found the right candidate, and this may be before the published closing date. We would therefore advise interested applicants to apply as early as possible.

The Royal Flying Doctor Service, Victoria, is committed to creating a diverse environment and is proud to be an equal opportunity employer. We encourage applications from individuals of underrepresented backgrounds to apply, including but not limited to, those from Aboriginal and Torres Strait Islander, culturally and linguistically diverse and LGBTQI communities.